Y Arafat Mohamed

Collaborative leader and a seasoned professional with deep knowledge in telecom, cloud, infrastructure, platform, security, and NexGen fields, I have proven expertise in providing business support for critical technology solutions. My focus is on driving winning digital transformation and customer success strategies, resulting in revenue retention and growth, usage adoption, acceleration, and contract management. I am passionate about building industry-leading customer experience models for high NPS, CSAT, and referenceability, and engaging with industry executives. I possess excellent leadership, negotiation, and problem-solving skills, with great attention to detail and outcome. With fluency in APAC business languages, I engage with diverse regional customers and build relationships to influence buying and grow wallet share. My cross-functional collaboration and projects improve people and process productivity, and I inspire, motivate, and empower team members to work collaboratively towards a shared mission.

was recognized by the Customer CXO for managing major operational crisis for one of the world largest asset management Banks (BFSI) by implementing follow-the-sun global infrastructure supports during COVID-19 and supporting a sudden shift of Technology for moving 80% of the work force to WFH

Managed a regional technology portfolio supporting 30k+ user base, 800+ high end network devices, 60+ international circuits,supporting 3K+ applications

Achieved highest satisfaction score from customers with consistency on delivery of services on the Program

Collaborated with team of Change Manager in the development of change process and reducing the Major incidents caused by change to 1%

PMP