Yan Chiu Li

Developed and maintained a case management system:

• Coordinated business requirements with a 5-member system development team, ensuring project alignment and timely completion
• Addressed system inquiries from users across 18 business units, coordinating with a 3-member IT support team to promptly resolve identified bugs.

Enhanced documentation and monitoring of whistle-blowing and fraud cases:

• Developed a Power BI dashboard for trend analysis and investigation progress, enhancing data visibility and decision-making.
• Utilized data analytical tools to identify and flag potential issues in fraud and whistle-blowing cases, coordinating follow-up actions with relevant parties.
• Revamped tracking methods and tools to streamline the documentation processes for whistle-blowing and fraud cases, enhancing efficiency and accuracy.

Developed and maintained a regulatory compliance system:

• Facilitated communication with 18 business units, consolidating feedback into comprehensive business requirements and designing system workflows.
• Led a UAT team of over 30 testers using Azure DevOps, successfully conducted 200 test cases and identified 20 critical bugs.
• Developed detailed system training materials and user manuals, and organized training sessions for 200 users across 18 business units.

Analyzed and monitored regulatory compliance and trends:

• Supported the analysis of regulatory developments and incidents across 18 business units, identifying issues and trends, and delivering monthly insights to management.
• Utilized data analytics tools to monitor and review the progress of regulatory gap assessments, remedial actions, incidents, and inspections, ensuring regulatory compliance.