Yan Wing Shan
Assistant General Manager
Tsuen Wan
Summary
I have over 22 years of experience in the food and beverage industry, with expertise in managing multiple brands ( Sankinn Taiwanese Hot Pot , Yakiniku Guu , Izakaya Hirokoji , Urawa Japanese Restaurant ,Gyu-Kaku/ On-Yasai/ Gyu- Kaku Jinan Bou) and developing new outlets. I have spent 7 years in brand management, where I excel in interpersonal skills, cost control, data analysis, and formulating appropriate promotional strategies. I am eager to embrace new challenges and thrive under pressure. In my previous roles, I led operational and customer service teams of approximately 600 staff, achieving annual business performance of not less than HK$300 million. I aspire to leverage my expertise and past experiences to drive mutual growth and brand development in your company.
Overview
22
22
years of professional experience
4
4
Languages
Work History
Assistant Shop Manager
Kabushikigaisha Limited
09.2012 - 12.2012
Supervisor
Pokka Corporation (TONKICHI Brand)
07.2011 - 12.2012
- Supervision of staffs, all services training, maximizing the sales, costing control
Assistant General Manager
Taste Gourmet Group Limited
Hong Kong
12.2024 - Current
- Oversee strategic planning for operational expansion, including site selection for new stores, feasibility studies, and integration of acquired locations to align with overall business growth objectives
Lead talent acquisition and development initiatives, such as implementing comprehensive recruitment processes, designing training programs for staff at all levels, and conducting performance evaluations to foster a high-performing team- Enforce quality assurance protocols, including regular audits for food safety compliance , customer service benchmarks, and hygiene regulations across all outlets to mitigate risks and uphold brand reputation.
Coordinate technology integration, such as adopting advanced point-of-sale (POS) systems, inventory management software, and data analytics tools to streamline operations and provide real-time insights for decision-making
Develop crisis management frameworks, preparing contingency plans for emergencies like supply disruptions, health outbreaks, or economic downturns, while conducting drills and post-incident reviews to improve resilience- Foster interdepartmental collaboration beyond marketing, such as partnering with finance for budgeting, human resources for employee relations, and legal teams for regulatory adherence, ensuring cohesive organizational functioning
- Analyze market trends and competitor activities through data-driven research, proposing innovative menu developments or service enhancements to maintain competitive edge and drive customer loyalty
- Monitor key performance indicators (KPIs) beyond profitability, including customer satisfaction scores, employee turnover rates, and operational efficiency metrics, using dashboards for ongoing optimization and reporting to senior leadership
Brand Manager
Kabushikigaisha Limited
01.2020 - Current
- Product R&D: Menu and product development related to hotpot cuisines
- Strategic Planning and Business Development: Develop and implement operational strategies to improve efficiency and effectiveness
- Process Optimization: Analyze and enhance existing processes to reduce costs and improve productivity
- Budget Management: Prepare and manage budgets, ensuring financial targets are met and controllable
- Team Leadership: Supervise and lead teams, providing guidance and support to achieve operational goals
- Performance Monitoring: Track performance metrics and KPIs to assess operational success and identify areas for improvement
- Quality Control: Ensure products and services meet quality standards and regulatory compliance
- Cross-Department Collaboration: Work with other departments (e.g., sales, finance, HR) to align operational goals with overall business objective
- Customer Service Improvement: CRM planning, enhance customer satisfaction by improving service delivery and responding to feedback
- Staff Training and Development: Provide training for employees to ensure they have the necessary skills and knowledge.
Senior Area Manager
Kabushikigaisha Limited
07.2019 - 12.2019
- Responsible for the daily operational management of the restaurant, ensuring smooth operations
- Train and manage staff to deliver high-quality service to guests
- Monitor food quality and maintain cleanliness and safety in both the restaurant and kitchen
- Provide regular reports to superiors regarding data analysis and recommendations
- Assist the branch in achieving financial performance and key performance indicator (KPI) targets
Area Manager
Kabushikigaisha Limited
01.2017 - 06.2019
Assistant Area Manager
Kabushikigaisha Limited
01.2014 - 12.2016
Shop Manager
Kabushikigaisha Limited
01.2013 - 12.2014
Assistant Manager
Maxim's Group (Dondonya brand)
01.2010 - 12.2011
- Dondonya Restaurant operations (supervision of staffs, maximizing the sales, service standards, sanitations and customers satisfactions); Roster, Assist Operation Plan, Focus on P&L & Costing control;
Captain
Harlan's Holding Limited
04.2011 - 07.2011
Assistant Restaurant Manager
Delifrance (HK) Ltd
01.2009 - 12.2010
- Bistro & Café operations (supervision of staffs, maximizing the sales, service standards, sanitations and customers satisfactions); Costing control;
Senior Assistant Manager
Delifrance (HK) Ltd
01.2008 - 12.2009
Second Assistant Manager
Delifrance (HK) Ltd
01.2006 - 12.2008
Education
Higher Diploma - undefined
IVE/Tao Miao Institute
HONG KONG12.2015
High school diploma - Business Management
HKMA (jointly organized with Lingnan University)
HONG KONG01.2025
Some College (no degree) - undefined
HKCEE
HONG KONG01.2000
MBA - Business Management
Wrexham University
England 06.2025 - Current
Skills
Microsoft Excel
AWARDS AND OTHER QUALIFICATIONS
Basic Food Hygiene Certificate for Food Hygiene Managers, School of Continuing and Professional Education, City University of Hong Kong, Overseas Training of Gyu-Kaku 2019 (Japan) Kabushikigaisha, HKRMA Service Talent Award HONG KONG / Dec 2019 - Dec 2019 Champion, QTSA (學習獎勵計劃) HONG KONG / Sep 2022 - Oct 2022 . QTSA (學習獎勵計劃)Champion, HKRMA Service Talent Award HONG KONG / Nov 2021 - Nov 2021 . Lead the Gyu -Kaku team to win the service competition championship
EXPECTED SALARY
- Current salary: $53,000 + 13 months salary + discretionary bonus+ share option
- Expected salary: $60000 + + 13 months salary+ discretionary bonus+share option
AVAILABILITY
2 months notice
Timeline
MBA - Business Management
Wrexham University
06.2025 - Current
Assistant General Manager
Taste Gourmet Group Limited
12.2024 - Current
Brand Manager
Kabushikigaisha Limited
01.2020 - Current
Senior Area Manager
Kabushikigaisha Limited
07.2019 - 12.2019
Area Manager
Kabushikigaisha Limited
01.2017 - 06.2019
Assistant Area Manager
Kabushikigaisha Limited
01.2014 - 12.2016
Shop Manager
Kabushikigaisha Limited
01.2013 - 12.2014
Assistant Shop Manager
Kabushikigaisha Limited
09.2012 - 12.2012
Supervisor
Pokka Corporation (TONKICHI Brand)
07.2011 - 12.2012
Captain
Harlan's Holding Limited
04.2011 - 07.2011
Assistant Manager
Maxim's Group (Dondonya brand)
01.2010 - 12.2011
Assistant Restaurant Manager
Delifrance (HK) Ltd
01.2009 - 12.2010
Senior Assistant Manager
Delifrance (HK) Ltd
01.2008 - 12.2009
Second Assistant Manager
Delifrance (HK) Ltd
01.2006 - 12.2008
Higher Diploma - undefined
IVE/Tao Miao Institute
High school diploma - Business Management
HKMA (jointly organized with Lingnan University)
Some College (no degree) - undefined
HKCEE