Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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Xuping Feng

Xuping Feng

Guangzhou, Beijing, Shanghai

Summary

  • 7+ years of CRM experience in eCommerce and finance
  • Cross-functional teams collaboration (US/Europe/Asia)
  • Good knowledge of Project Management
  • Working experience using Google Suites. Slack and Jira
  • Familiarity with Google Data Analytics (SQL, R, Looker and Tableau)
  • Master's degrees of data analytics in the US

Overview

7
7
years of professional experience

Work History

SUPPLIER RELATIONSHIP MANAGER

Wayfair U.S.
04.2022 - 05.2023
  • Managed a small team of associates and agents
  • Acted as the go-to person for the suppliers as they resolve day-to-day issues, and provide support by training and educating them on the use of company tools
  • Worked effectively across the global team and with cross-functional teams to ensure efficient collaboration.
  • Responded to escalated supplier issues, and resolved complaints to establish trust and increase satisfaction.
  • Analyzed data and trends, and pilot innovative solutions to improve efficiency, effectiveness and the overall supplier experience

RELATIONSHIP MANAGER

Citi Bank U.S.
09.2020 - 03.2022
    • Managed and maintained client relationships through regular client engagement to understand financing needs of clients who is from various industries including central government and ministries, policy banks, embassies & consulates, large NGOs and development finance institutions globally
    • Successfully on-boarded several new clients and provided banking services in China, Europe and New Zealand
    • Conducted due diligence and credit risk analysis for the clients and collaborated with operation department to handle a variety of routine credit documentation requirements in addition to reviewing compliance and overdue status for accounts
    • Collaborated with senior relationship managers to effectively manage each deal pipeline accordingly.

RELATIONSHIP ASSOCIATE

DBS Bank Singapore
11.2016 - 09.2020
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Participated in entire end-to-end process of credit application from loan structuring, due diligence, credit proposals, pitching, documentation,monitoring facility usage
  • Prepared credit analysis reports and conducted risk assessments for existing and potential clients in Construction, Commodities, F&B, Auto, Leasing, TMT, Asset Management etc
  • Coordinated and organized workshops, trainings and seminars for sales team and partner teams (Project Finance, Credit Analysis Evaluation, On-boarding services)
  • Closely worked with key product partners to achieve more revenue increase in cash management, trade finance, and FX exchange.

Education

Masters in Marketing Analytics -

Bentley University
Boston, MA
06.2016

Bachelor of Science - International Finance

Capital University of Economics And Business
Beijing, China
06.2013

Skills

    • Excellent Communication
    • Client Engagement
    • Issue Resolution
    • Banking
      • Account Management
      • Data Analytics
      • Team Leadership
      • Product Expertise

Additional Information

Education and Wellness Sabbatical | May-Oct 2023

  • Took an intentional pause from a 7-year fulfilling career to take a self-designed sabbatical to rejuvenate myself and discover opportunities to use my skill set in new ways.
  • 4 months of travel in Europe and South East Asia.I built the following skills: language studies, vlogging, social media marketing, and my own e-commerce business.
  • Conducted 10+ informational interviews to understand new industries (Import and Export, F&B, Travel & Hospitality) and my career options.


Languages

Chinese (Mandarin)
Native language
English
Proficient
C2

Timeline

SUPPLIER RELATIONSHIP MANAGER

Wayfair U.S.
04.2022 - 05.2023

RELATIONSHIP MANAGER

Citi Bank U.S.
09.2020 - 03.2022

RELATIONSHIP ASSOCIATE

DBS Bank Singapore
11.2016 - 09.2020

Masters in Marketing Analytics -

Bentley University

Bachelor of Science - International Finance

Capital University of Economics And Business

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Xuping Feng