Xavier Anthony Chung Luk

Department Head of Hotel Front Office, main focusing on overall performance of the department to Implement Ovolo way to provide loyalty guest experience with company core vision – Effortless Living. Responsible to the coordination within Departments to ensure quality of guest experience. Internally assisting General Manager to oversee the premises to ensure operation of hotel during post-quarantine phase

Assistant of Front Desk Manager and oversee the department of Front Office, responsible to the loyalty guest experience with company core vision – Effortless Living. Implement the Ovolo way to provide Brand new Wonder.Full Quarantine Concierge during the Designated Quarantine Hotel Scheme.

Responsible to ensure that the premises and all other department communicate in an efficient manner, provide high quality workflow, project and task implementation, flexible allocation of resources.

Joined the Re-Branding project of the premises from former Brand “Mojo Nomad” to the corporative brand “The Aberdeen by Dash Living” with a sense of Community, mainly responsible to the resources allocation, logistic, task and schedule alignment, guest relation and communications during the renovation phase, afterwards, put up the role to deliver high quality guest experiences with an profitable supply and chain.

Overview of the role Duties and Responsibilities

A. Operational Duties and Responsibilities

B. Administrative and Other General Duties

Promoted to Position in Feb 2016. Developed and Implemented new market and sales plan and defined the strategy for the next 3 years.

Successfully managed $4 million yearly budget and achieved the budget goals. Achieved $6.4 million, a 18.7% Growth annually, in Revenue by enhancing hosteling atmosphere, mining new sales territories and establishing business alliances, including work up partnership with group(s) in China. Increased the Net Profit by a 2.04 growth annually, by planning and implementing Return on Investment in Revenue Strategies. Ensure that new customers will grow into a loyal customer base by implementing membership program, and increased the joining rate by 78% , as well as achieving 3.27 growth annually in revenue. Increased customer satisfaction rate by 15% by implementing Teamwork Training Program in promoting Hosteling Culture, improving the hostel quality and service standard.

• Implemented Incentive Scheme, a performance related reward strategy, in elevating motivational impact for the team works to make effective contribution.
• Participate in contract negotiation for strategic operation plans implementation. Optimized operation model to accomplish high hostel service standard and safety environment by establishing management system of all aspect, a balance of management and cultural community. Directed the implementation of the audit of HI-Q management program.
• Propose and participate in market planning, determination of market positioning, hostel branding and culture promoting, set-up and configuration of PMS and POS System
• Proper handling of Food Hygiene, Hostel Hygiene, Sanitary Kitchen & Toilet, Landscape & Building Maintenance, Fire System & FS251, Water Pump System, Electricity – WR2, Security - CCTV, Grease Trap, Septic Tank, Front Desk and Reservation

• Managed and oversaw creative projects to drive quality, accuracy and deadline management.
• Conducted research and analysis to determine brand positioning and messaging.
• Organized and delivered training sessions.
• Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.

• Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
• Recruited, trained, and developed high-performing and customer-focused team from scratch.
• Negotiated vendor and supplier contracts to secure optimal rates for studio services.
• Coordinated daily studio operations, including scheduling, staff management and customer service.
• Developed and implemented strategies to increase studio visibility and reach more clients.
• Collaborated with design teams in promotional materials development to market studio activity.
• Oversaw audio and video recording and mixing for high-quality studio output.
• Kept accurate budgets with all expenses tracked and accounted for.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.