Wu Man Hon, Brian
Marketing Operation And Customer Service
Hong Kong
Summary
Proficient in developing creative marketing collateral for diverse projects. Establishes clear standards and enforces protocols for consistent, high-quality results. Having different experience by participating numbers of exhibitions and events.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Team player with strong problem-solving skills.
Overview
2025
2025
years of professional experience
2
2
Languages
Work History
Marketing and Operation Assistant
Fullhouse World Company Limited
Hong Kong
08.2023 - 10.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Increased customer retention by implementing effective remarketing strategies tailored to individual client needs.
- Maximized conversion rates by continually refining landing page designs based on user behavior analysis.
- Developed and implemented marketing strategies that increased brand awareness by 30%.
Senior Guest Services Officer
Harbour Plaza Resort City
Hong Kong
1 2023 - 4 2023
- Analyzing solutions and established decisions to help every stakeholders
- Helping managers to train junior officers in order to assist front desk team
- Coordinating with more than10 different departments to guarantee great services and maintaining stability of hotel's operation
Guest Services Officer
08.2021 - 12.2022
- Greeting and Checking in guests to over 1000-room hotel in professional manner
- Collaborated with senior team members to handle guest requirements from check-in through check-out
- Deal with different issues and complaints from customers
- Assisted guests by furnishing information and directions to several facilities
Education
BBA (Hons) - Management
Hang Seng University of Hong Kong
Shatin 01.2017 - 2021.04
Skills
Particularly familiar with
- Word, Excel, PowerPoint
- Canva, Photoshop
Skill sets:
- Digital Marketing Strategy
- Product marketing
- Networking Opportunities
- Guest services skills
- Promotional planning
- Excellent communication skills, both verbal and written
- Proven ability to learn quickly and adapt to new situations
Additional Information
- PTSC test: 3A
- Ielts: 6.5/9
- Extra Curriculum Activities 2021 June: , Charity service for “Wu Zhi Qiao Charitable Foundation” - Visited different old solitary elderly at home - Attended in charity sell
Timeline
Marketing and Operation Assistant
Fullhouse World Company Limited
08.2023 - 10.2024
Guest Services Officer
08.2021 - 12.2022
BBA (Hons) - Management
Hang Seng University of Hong Kong
01.2017 - 2021.04
Senior Guest Services Officer
Harbour Plaza Resort City
1 2023 - 4 2023
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