Summary
Overview
Work History
Education
Skills
Software
Timeline
GeneralManager

Woody Lam

Product Manager
Hong Kong

Summary

  • Possessing in-depth knowledge and Intense working experience in product development and management field, especially in the field of payment industry
  • Be the expert on digital customer experience, artificial intelligent technology and new mobile payment by mastering product functionality, constraints, business process, value, customer profile, and industry domain

Overview

4
4
Languages
10
10
years of post-secondary education
10
10
years of professional experience

Work History

Product Manager, Payments

livi Bank Limited
07.2020 - Current
  • Generate new ideas on credit card features in view of the latest market trend and customer needs thorough collaboration with ecosystem partners
  • Manage different kinds of card and acquiring business and related products from design to implementation
  • Develop and drive effective programs on credit card and acquiring business product development
  • Formulate innovative and practical business strategy to grow the business
  • Work closely with strategic partners on payment integration, product packaging and solutions, including support and implementation of proposition and customer focused strategy .
  • Collaborate cross-organizationally with sales, marketing, customer support, operations, risk management, and other relevant functional areas to manage all aspects of product and service roll-outs
  • Manage and develop external vendor or service partner relationship for development and delivery plan on 3rd party products

Product Manager, Asia Pacific

Global Payments
07.2018 - 07.2020
  • Managed product development and implement delivery strategy for 10 countries in Asia Pacific with US headquarter & other regional teams on centralized/corporate-driven products and services
  • Defined product life cycle for the responsible product suite, the product road map, research, financial assessment, requirements, development, go-to-market planning, stakeholder training, product updates and regular review
  • Worked closely with risk manager, internal audit, legal and compliance and other relevant stakeholders in conducting product due diligence and preparing operation guidelines, etc.
  • Led cross-functional/cross-country teams in continuous customer engagement to improve our products and enhance value proposition in each local market
  • Assisted to identify innovations and develop multi-platform, multi-channel solutions beyond payment processing e.g Loyalty products, currency products, mobile payments, e-signature and paperless solutions, portal, vertical solution (Retail, F&B, Hotel, etc.) to penetrate new/special segments.

Assistant Vice President

Hang Seng Bank
08.2014 - 07.2018
  • Maintained and developed customer life cycle marketing campaigns working with internal partners to improve account performance and profitability.
  • Championed new products and ideas by collaborating with card associations and worldwide-known IT giants such as Apple, Google in consideration of competitive factors, market demand, risk management, program economics, strategic fit, and operational complexity. These significant projects include bank website revamp, building new online shopping platform, intelligent chat bot and launching mobile payments including Apple Pay and Android Pay
  • Conducted competitive assessment and positioning analysis for our core products including the areas of pricing, promotions, product features, and sales channel
  • Partnered with sales, customer service, product and marketing managers, and external creative vendors to design and deploy new product releases and marketing strategies that help drive demand for core products.

Senior Product Development Officer

BOC Credit Card (International) Limited
05.2012 - 02.2014
  • Drove the development & launch of new features of BOC Card
  • Worked with the related internal departments to ensure a smooth execution logistics for the newly developed product
  • Monitored the marketing intelligence on market
  • Prepared board meeting presentation materials as well as monthly variance analysis reports, operational budget

Retail Management Trainee

The Bank of East Asia
11.2010 - 04.2012
  • Built and managed the wealth portfolio for both personal and corporate client by delivering appropriate financial solutions and banking services including insurance, bond, fund, equity, etc
  • Received on site rotation in BEA's core functional departments Personal Banking, Corporate Banking, and Product Management units
  • Coordinated in-branch and off-site promotions

Education

BBA - Accountancy

The Hong Kong Polytechnic University
09.2007 - 07.2010

High School Diploma -

La Salle College
09.2000 - 06.2007

Skills

    Project Management

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Software

MS Office

Google suite

JIRA

Timeline

Product Manager, Payments

livi Bank Limited
07.2020 - Current

Product Manager, Asia Pacific

Global Payments
07.2018 - 07.2020

Assistant Vice President

Hang Seng Bank
08.2014 - 07.2018

Senior Product Development Officer

BOC Credit Card (International) Limited
05.2012 - 02.2014

Retail Management Trainee

The Bank of East Asia
11.2010 - 04.2012

BBA - Accountancy

The Hong Kong Polytechnic University
09.2007 - 07.2010

High School Diploma -

La Salle College
09.2000 - 06.2007

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Woody LamProduct Manager