Wong Yin Man Momo
.
Summary
Skilled Business Support Officer skilled handling business administrative needs with little oversight. Proficient in clerical support, document preparation and presentation development.
Overview
11
11
years of professional experience
Work History
Business Support
China Construction Bank (Asia)
12.2022 - Current
- Improved document organization by implementing a comprehensive filing system for easy access to information.
- Contributed to successful project completion by coordinating necessary resources, deadlines, and meeting follow-up actions.
- Evaluated customer needs and feedback to drive product and service improvements.
- To handle various regular and ad-hoc management/business/credit control reports
- Conducted business support and technical work using data organization and coordination skills.
- Enhanced client satisfaction by providing exceptional customer support and addressing concerns promptly.
Customer Service Officer
China Construction Bank (Asia)
12.2018 - 12.2022
- To console all the operation and sales reports
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
General Banking Officer
Hang Seng Bank
11.2017 - 11.2018
- Collaborated with cross-functional teams to identify opportunities for process improvement, leading to increased efficiency and productivity.
- Increased customer satisfaction by addressing and resolving banking-related inquiries and concerns in a timely manner.
- To proactively identify customer needs and offer appropriate banking services and solutions
- To console all the operation and sales report
- Managed multiple high-value accounts with diligence, fostering long-term relationships with clients.
Internship（HSMC）
Hang Seng Bank
01.2014 - 05.2014
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Explored new technologies and approaches to streamline processes.
Education
Bachelor of Business Administration (Honours) -
Hang Seng Management College
07.2017
Association in Business Administration -
Hang Seng Management College
07.2015
Diploma of Secondary Education
Ning Po College
07.2013
Timeline
Business Support
China Construction Bank (Asia)
12.2022 - Current
Customer Service Officer
China Construction Bank (Asia)
12.2018 - 12.2022
General Banking Officer
Hang Seng Bank
11.2017 - 11.2018
Internship（HSMC）
Hang Seng Bank
01.2014 - 05.2014
Bachelor of Business Administration (Honours) -
Hang Seng Management College
Association in Business Administration -
Hang Seng Management College
Diploma of Secondary Education
Ning Po College
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