Wong Wai Kin Wilkin
RM 3101, Yan ON EST, Yan Hei HSE,Ma On Shan
Summary
A final year undergraduate International Tourism Management student, who has good experience in customer service, eager to develop an insight into the commercial operations of an international tourism industry. I am looking for an opportunity that will allow me to develop my further careers.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Guest Service Agent (Part-time)
Hilton Garden Inn Hong Kong Mongkok
09.2022 - Current
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Responded to incoming guests, telephone calls with efficiency and professionalism.
- Managed check-in and check-out procedures for guests.
Guest Service Agent (Internship)
Hilton Garden Inn Hong Kong Mongkok
07.2022 - 09.2022
Bell Attendant
Hyatt Regency Hong Kong, Tsim Sha Tsui
01.2019 - 06.2021
- Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences
- Delivered messages, packages, and mail to guest rooms in a timely manner, ensuring prompt communication for guests
- Facilitated smooth transportation arrangements for guests, including hailing taxis and arranging shuttle services
Education
Bsc Hon International Tourism Management (TU) HK -
Sheffield Hallam University
Higher Diploma in Tourism & MICE - undefined
Hong Kong Institute of Vocational Education
Diploma in Hotel Operations - undefined
Hotel and Tourism Institute
Certificate in Hotel Operations - undefined
Hotel and Tourism Institute
Form1 – Form 4 - undefined
TWGHs S C Gaw Memorial College
Skills
Customer Service
Problem-solving abilities
Customer Service
POS Terminal Operation
Proficient in [Microsoft Office, Chinese typing]
References
MS Serina Fong, Lecturer in Department of Hospitality, Hong Kong Institute of Vocational Education (Haking Wong), 702 Lai Chi Kok Road, Cheung Sha Wan, Kowloon, serinafong@vtc.edu.hk, 2708 6703
Timeline
Guest Service Agent (Part-time)
Hilton Garden Inn Hong Kong Mongkok
09.2022 - Current
Guest Service Agent (Internship)
Hilton Garden Inn Hong Kong Mongkok
07.2022 - 09.2022
Bell Attendant
Hyatt Regency Hong Kong, Tsim Sha Tsui
01.2019 - 06.2021
Bsc Hon International Tourism Management (TU) HK -
Sheffield Hallam University
Higher Diploma in Tourism & MICE - undefined
Hong Kong Institute of Vocational Education
Diploma in Hotel Operations - undefined
Hotel and Tourism Institute
Certificate in Hotel Operations - undefined
Hotel and Tourism Institute
Form1 – Form 4 - undefined
TWGHs S C Gaw Memorial College