Wong Wai Kin Wilkin
RM 3101, Yan ON EST, Yan Hei HSE,Ma On Shan
Summary
A final year undergraduate International Tourism Management student, who has good experience in customer service, eager to develop an insight into the commercial operations of an international tourism industry. I am looking for an opportunity that will allow me to develop my further careers.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Guest Service Agent (Part-time)
Hilton Garden Inn Hong Kong Mongkok
09.2022 - Current
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Responded to incoming guests, telephone calls with efficiency and professionalism.
- Managed check-in and check-out procedures for guests.
Guest Service Agent (Internship)
Hilton Garden Inn Hong Kong Mongkok
07.2022 - 09.2022
Bell Attendant
Hyatt Regency Hong Kong, Tsim Sha Tsui
01.2019 - 06.2021
- Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences
- Delivered messages, packages, and mail to guest rooms in a timely manner, ensuring prompt communication for guests
- Facilitated smooth transportation arrangements for guests, including hailing taxis and arranging shuttle services
Education
Bsc Hon International Tourism Management (TU) HK -
Sheffield Hallam University
Higher Diploma in Tourism & MICE - undefined
Hong Kong Institute of Vocational Education
Diploma in Hotel Operations - undefined
Hotel and Tourism Institute
Certificate in Hotel Operations - undefined
Hotel and Tourism Institute
Form1 – Form 4 - undefined
TWGHs S C Gaw Memorial College
Skills
Customer Service
undefinedReferences
MS Serina Fong, Lecturer in Department of Hospitality, Hong Kong Institute of Vocational Education (Haking Wong), 702 Lai Chi Kok Road, Cheung Sha Wan, Kowloon, serinafong@vtc.edu.hk, 2708 6703
Timeline
Guest Service Agent (Part-time)
Hilton Garden Inn Hong Kong Mongkok
09.2022 - Current
Guest Service Agent (Internship)
Hilton Garden Inn Hong Kong Mongkok
07.2022 - 09.2022
Bell Attendant
Hyatt Regency Hong Kong, Tsim Sha Tsui
01.2019 - 06.2021
Bsc Hon International Tourism Management (TU) HK -
Sheffield Hallam University
Higher Diploma in Tourism & MICE - undefined
Hong Kong Institute of Vocational Education
Diploma in Hotel Operations - undefined
Hotel and Tourism Institute
Certificate in Hotel Operations - undefined
Hotel and Tourism Institute
Form1 – Form 4 - undefined
TWGHs S C Gaw Memorial College
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