WONG On Yi, Katherine

• Collected room deposits, fees, and payments.
• Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
• Answered phone promptly and directed incoming calls to correct offices.

• Increased sales volume by developing and maintaining strong customer relationships through excellent communication and service.
• Maintained accurate records of students progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
• Responded to students requests for courses, services, and company information.

• Capture data.
• Prepare and scan documents.
• Assist other departments with clerical work as needed.