Wong Wang Sin
Customer Service Officer
Hong Kong
Summary
Customer Service Professional transitioning into Executive Support, with expertise in managing inquiries, and maintaining efficient workflows. Adept at handling high-volume tasks with accuracy and professionalism. Passionate about providing seamless administrative support to enhance executive productivity.
Overview
6
6
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Customer Service Officer
Kai Shing Management Services Ltd.
10.2022 - Current
- Provide excellent customer service, answer customer inquiries, and resolve issues.
- Process customer documentation and data entry to ensure smooth operations.
- Collect customer feedback and report to management to improve service quality.
- Maintain a clean and organized environment to ensure customer satisfaction.
Receptionist
Cheese Burger Ltd.
08.2023 - 09.2024
- Greet and assist visitors, providing a friendly first impression.
- Handle front desk administrative tasks, including document organization and data entry.
- Support customers by resolving issues and providing necessary information and assistance.
Internship Trainer
EJ Music Production
06.2023 - 09.2023
- Assist with recording and mixing production work.
- Responsible for equipment setup and maintenance to ensure studio operations run smoothly.
- Handle daily administrative tasks, including scheduling appointments and client communications.
Sales Aassociate
I.T.
08.2019 - 08.2021
- Introduce products to customers and provide professional recommendations to drive sales.
- Maintain shelf displays, ensuring merchandise is neat, organized, and meets promotional standards.
- Process transactions, including payments and invoicing, with a focus on accuracy.
- Monitor inventory levels and promptly report restocking needs to management.
Education
Higher Diploma in Digital Music And Media - Digital Media
Hong Kong Design Institute
Tiu Keng Leng 1 2022 - 1 2025
Diploma of Foundation Studies in Social Service - Social Serives
Hong Kong Institute of Vocational Education
01.2021 - 1 2022
Form 6 Graduate - Geography And Biology
Man Kwan QualiEd College
Tiu Keng Leng, Hong Kong 01.2018 - 1 2021
Skills
Call center experience
Customer support
Customer service
Customer Service-oriented
Data entry
Microsoft PowerPoint
Microsoft Excel
Microsoft Word
Problem-solving
Time management
Personal Information
Work Permit: Hong Kong Permanent Resident
Job Preference
1 week's notice
Certification
Google Ads Video Certification
Timeline
Google Ads Video Certification
07-2025
Google Ads Creative certification
07-2025
Receptionist
Cheese Burger Ltd.
08.2023 - 09.2024
Internship Trainer
EJ Music Production
06.2023 - 09.2023
Customer Service Officer
Kai Shing Management Services Ltd.
10.2022 - Current
Diploma of Foundation Studies in Social Service - Social Serives
Hong Kong Institute of Vocational Education
01.2021 - 1 2022
Sales Aassociate
I.T.
08.2019 - 08.2021
Form 6 Graduate - Geography And Biology
Man Kwan QualiEd College
01.2018 - 1 2021
Higher Diploma in Digital Music And Media - Digital Media
Hong Kong Design Institute
1 2022 - 1 2025