Penny Wong
Creative Product Display And Store Layout Planning, Store Project Planning, Selling Skill And Customer Service
Hong Kong ,KYT
Summary
-Detail-oriented merchandising professional aiming to leverage over 10 years of developing effective visual displays to bring value to Visual Merchandiser role. Strong passion for utilizing consumer behavior expertise and knowledge of color theory to create captivating visual displays.
-Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
-Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.
Overview
22
22
years of professional experience
Work History
Assistant Visual Merchandiser
Theory
03.2022 - 12.2023
- Scheduled regular maintenance and repair of displays for longevity.
- Collaborated with store managers to optimize product placement and sales, resulting in increased revenue.
- Collaborated with store managers to determine best placement for merchandise displays.
- Increased customer satisfaction by providing superior visual merchandising solutions tailored to specific client needs.
- Developed themes, props and lighting for merchandise displays.
- Assisted in the creation of a visually cohesive shopping experience through careful coordination of color palettes, lighting schemes, and overall design elements.
- Developed strong relationships with vendors, negotiating favorable terms for product delivery and display materials.
- Developed cost-effective solutions for store displays to keep costs low and maximize profitability
- Worked with store managers to implement new displays, promotions and store layout changes.
- Worked closely with buying teams to ensure that merchandise selections aligned with current market trends and store aesthetic goals.
- Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
- Proposed new ideas and concepts to enhance merchandise displays.
- Developed visual merchandising plans and strategies to promote store offerings.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Managed installation of visual merchandising displays, urging team to with speed and accuracy.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Senior Visual Merchandising
Theory
09.2017 - 02.2022
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Ran new product launches with global, cohesive approach focused on delivering recognizable branding and exceeding revenue targets.
- Created look and feel of visual merchandising publications to better target specific audiences.
- Launched pop-up shop experiences in key markets, drawing attention to limited-edition products and driving sales.
- Presented store update suggestions and layouts to management and stakeholders.
- Analyzed customer feedback and shopper trends to inform display designs.
- Developed merchandising strategy to efficiently move overstock.
- Proposed new ideas and concepts to enhance merchandise displays.
- Mentored junior team members, helping them develop their visual merchandising skills and advance within the company hierarchy.
- Oversaw the installation of window displays, consistently attracting foot traffic and generating interest in featured products.
- Championed sustainable practices within the department, reducing waste generated from display updates while maintaining high-quality visuals throughout stores.
- Developed comprehensive training materials for new hires, ensuring consistent understanding of visual merchandising expectations across all locations.
- Developed themes, props and lighting for merchandise displays.
- Developed strong relationships with vendors, ensuring timely delivery of display materials and negotiating favorable pricing terms.
- Developed visual merchandising plans and strategies to promote store offerings.
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Managed budgets for display materials, carefully balancing cost-saving measures with aesthetic appeal requirements.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Visual Merchandiser
Theory
08.2015 - 09.2017
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Scheduled regular maintenance and repair of displays for longevity.
- Monitored and replenished display inventory and restructured according to available stock.
- Developed merchandising strategy to efficiently move overstock.
- Arranged consistent shelves, bins, and racks at 6 store locations by following established planograms.
- Worked closely with buying team to ensure inventory levels were maintained for proper merchandise representation on the shop floor.
- Used props and lighting to enhance appearance and visibility of displays.
- Designed eye-catching endcap displays to highlight featured products or clearance items, driving additional sales opportunities throughout the store.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Provided ongoing feedback on display performance to store management, enabling continuous improvement in visual merchandising techniques.
- Created visual displays to highlight new and featured products.
- Researched current trends in visual merchandising to create modern and attractive displays.
- Developed themes, props and lighting for merchandise displays.
Visual Merchandiser
Ermenegildo Zegna
09.2013 - 08.2015
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Scheduled regular maintenance and repair of displays for longevity.
- Monitored and replenished display inventory and restructured according to available stock.
- Arranged consistent shelves, bins, and racks at 8 store locations by following established planograms.
- Developed merchandising strategy to efficiently move overstock.
- Used props and lighting to enhance appearance and visibility of displays.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Designed eye-catching endcap displays to highlight featured products or clearance items, driving additional sales opportunities throughout the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Created visual displays to highlight new and featured products.
- Developed visual merchandising plans and strategies to promote store offerings.
- Evaluated the effectiveness of in-store signage and wayfinding, recommending improvements to increase overall customer satisfaction during their shopping journey.
Sales Associate
Ermenegildo Zegna
09.2009 - 09.2013
- Developed strong rapport with customers and created positive impression of business.
- Engaged with customers to effectively build rapport and lasting relationships.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
Sales Associate
J.Lindeberg
01.2005 - 09.2009
- Developed strong rapport with customers and created positive impression of business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Answered customer questions about sizing, accessories, and merchandise care.
Senior Barista
Starbucks Coffee
01.2003 - 01.2005
- Increased overall efficiency by cross-training employees in various roles within the café operations.
- Used POS system to accurately enter orders and process payments.
- Collaborated closely with team members to boost productivity during peak hours.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
Barista
Starbusks Coffee
01.2002 - 01.2003
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Packaged bagels, muffins and other food items for customer purchase.
- Followed exact recipes for mixing and preparing beverage and food items.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
Associate of Arts - Commercial And Advertising Art
04.2001 -
Skills
Organizational Skills
Adobe Creative Suite
Marketing knowledge
Staff Training
Interior and Window Display Maintenance
Store layout planning
Employee Coaching
Customer Service
Mannequin Styling
Project Coordination
Attention to Detail
Product Knowledge
Task Prioritization
Interpersonal Skills
Product placement
Mannequin and Prop Maintenance
Color theory
Time management abilities
Vendor Management
Standards Development
New Store Setups
Timeline
Assistant Visual Merchandiser - Theory
03.2022 - 12.2023
Senior Visual Merchandising - Theory
09.2017 - 02.2022
Visual Merchandiser - Theory
08.2015 - 09.2017
Visual Merchandiser - Ermenegildo Zegna
09.2013 - 08.2015
Sales Associate - Ermenegildo Zegna
09.2009 - 09.2013
Sales Associate - J.Lindeberg
01.2005 - 09.2009
Senior Barista - Starbucks Coffee
01.2003 - 01.2005
Barista - Starbusks Coffee
01.2002 - 01.2003
First Institute of Art And Design (Designfirst) - Associate of Arts, Commercial And Advertising Art
04.2001 -