Penny Wong

Work History

Assistant Visual Merchandiser

Theory

03.2022 - 12.2023

Scheduled regular maintenance and repair of displays for longevity.
Collaborated with store managers to optimize product placement and sales, resulting in increased revenue.
Collaborated with store managers to determine best placement for merchandise displays.
Increased customer satisfaction by providing superior visual merchandising solutions tailored to specific client needs.
Developed themes, props and lighting for merchandise displays.
Assisted in the creation of a visually cohesive shopping experience through careful coordination of color palettes, lighting schemes, and overall design elements.
Developed strong relationships with vendors, negotiating favorable terms for product delivery and display materials.
Developed cost-effective solutions for store displays to keep costs low and maximize profitability
Worked with store managers to implement new displays, promotions and store layout changes.
Worked closely with buying teams to ensure that merchandise selections aligned with current market trends and store aesthetic goals.
Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
Proposed new ideas and concepts to enhance merchandise displays.
Developed visual merchandising plans and strategies to promote store offerings.
Created interior displays to promote products in alignment with corporate sales objectives.
Managed installation of visual merchandising displays, urging team to with speed and accuracy.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Adaptable and proficient in learning new concepts quickly and efficiently.
Proven ability to learn quickly and adapt to new situations.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Worked well in a team setting, providing support and guidance.
Developed and maintained courteous and effective working relationships.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Senior Visual Merchandising

Theory

09.2017 - 02.2022

Oversaw visual merchandising for new store openings and store collateral change-outs.
Ran new product launches with global, cohesive approach focused on delivering recognizable branding and exceeding revenue targets.
Created look and feel of visual merchandising publications to better target specific audiences.
Launched pop-up shop experiences in key markets, drawing attention to limited-edition products and driving sales.
Presented store update suggestions and layouts to management and stakeholders.
Analyzed customer feedback and shopper trends to inform display designs.
Developed merchandising strategy to efficiently move overstock.
Proposed new ideas and concepts to enhance merchandise displays.
Mentored junior team members, helping them develop their visual merchandising skills and advance within the company hierarchy.
Oversaw the installation of window displays, consistently attracting foot traffic and generating interest in featured products.
Championed sustainable practices within the department, reducing waste generated from display updates while maintaining high-quality visuals throughout stores.
Developed comprehensive training materials for new hires, ensuring consistent understanding of visual merchandising expectations across all locations.
Developed themes, props and lighting for merchandise displays.
Developed strong relationships with vendors, ensuring timely delivery of display materials and negotiating favorable pricing terms.
Developed visual merchandising plans and strategies to promote store offerings.
Communicated visual merchandising information and standards via in-store training and regular meetings.
Managed budgets for display materials, carefully balancing cost-saving measures with aesthetic appeal requirements.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked effectively in fast-paced environments.
Resolved problems, improved operations and provided exceptional service.
Acted as a team leader in group projects, delegating tasks and providing feedback.

Visual Merchandiser

Theory

08.2015 - 09.2017

Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Scheduled regular maintenance and repair of displays for longevity.
Monitored and replenished display inventory and restructured according to available stock.
Developed merchandising strategy to efficiently move overstock.
Arranged consistent shelves, bins, and racks at 6 store locations by following established planograms.
Worked closely with buying team to ensure inventory levels were maintained for proper merchandise representation on the shop floor.
Used props and lighting to enhance appearance and visibility of displays.
Designed eye-catching endcap displays to highlight featured products or clearance items, driving additional sales opportunities throughout the store.
Worked with store managers to implement new displays, promotions and store layout changes.
Provided ongoing feedback on display performance to store management, enabling continuous improvement in visual merchandising techniques.
Created visual displays to highlight new and featured products.
Researched current trends in visual merchandising to create modern and attractive displays.
Developed themes, props and lighting for merchandise displays.

Visual Merchandiser

Ermenegildo Zegna

09.2013 - 08.2015

Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Scheduled regular maintenance and repair of displays for longevity.
Monitored and replenished display inventory and restructured according to available stock.
Arranged consistent shelves, bins, and racks at 8 store locations by following established planograms.
Developed merchandising strategy to efficiently move overstock.
Used props and lighting to enhance appearance and visibility of displays.
Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
Designed eye-catching endcap displays to highlight featured products or clearance items, driving additional sales opportunities throughout the store.
Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
Managed aesthetically pleasing displays to showcase company products and increase sales.
Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
Worked with store managers to implement new displays, promotions and store layout changes.
Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
Created visual displays to highlight new and featured products.
Developed visual merchandising plans and strategies to promote store offerings.
Evaluated the effectiveness of in-store signage and wayfinding, recommending improvements to increase overall customer satisfaction during their shopping journey.

Sales Associate

Ermenegildo Zegna

09.2009 - 09.2013

Developed strong rapport with customers and created positive impression of business.
Engaged with customers to effectively build rapport and lasting relationships.
Built relationships with customers to encourage repeat business.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Engaged with customers to build rapport and loyalty.

Sales Associate

J.Lindeberg

01.2005 - 09.2009

Developed strong rapport with customers and created positive impression of business.
Managed returns, exchanges and refunds in accordance with store policy.
Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Answered customer questions about sizing, accessories, and merchandise care.

Senior Barista

Starbucks Coffee

01.2003 - 01.2005

Increased overall efficiency by cross-training employees in various roles within the café operations.
Used POS system to accurately enter orders and process payments.
Collaborated closely with team members to boost productivity during peak hours.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.

Barista

Starbusks Coffee

01.2002 - 01.2003

Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Explained beverage preparation and offered samples to help customers choose ideal items.
Packaged bagels, muffins and other food items for customer purchase.
Followed exact recipes for mixing and preparing beverage and food items.
Maintained a clean and organized workspace for optimal productivity and safety.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Summary

Overview

Work History

Assistant Visual Merchandiser

Senior Visual Merchandising

Visual Merchandiser

Visual Merchandiser

Sales Associate

Sales Associate

Senior Barista

Barista

Education

Associate of Arts - Commercial And Advertising Art

Skills

Timeline

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