Wong Ting Wai, Belle
Tsing Yi
Summary
Seeking a challenging position in a reputable organization where I can develop and utilize my skills and knowledge. I possess strong communication skills and proficiency in word processing, along with a keen eye for detail. I am flexible and able to work in any environment as required.
Overview
6
6
years of professional experience
15
15
years of post-secondary education
Work History
Helpdesk Support Engineer
Xenus Technology LTD
07.2022 - 05.2024
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Collaborated with other departments to foster smooth operation of daily processes.
- Completed daily logs for management review.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to engineer.
- Boosted end-user productivity through effective remote assistance using various tools such as TeamViewer and Remote Desktop.
Representative Sales
Kairos Medical
01.2020 - 01.2022
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Collaborated with team members to achieve monthly sales targets.
- Conducted informative presentations for physicians and other healthcare professionals, enhancing the understanding of product benefits and features.
- Conducted market analysis to identify trends and adjust sales strategies accordingly.
Customer Service Officer
SATS HK
01.2018 - 01.2020
- Reduced passenger complaints through active listening, empathetic communication, and prompt problem resolution.
- Perform ground handling services, including check-in, boarding gate, arrival, lost & found and ticketing services duties
- Meet and assist passengers on departure and arrival
Education
Higher Diploma - Tourism & MICE
Hong Kong Institute of Vocational Education
01.2017 - Current
Foundation Diploma - Hospitality
Hong Kong Institute of Vocational Education
01.2016 - 01.2017
Diploma - Hong Kong Diploma of Secondary Examination
T.W.G.Hs S. C. Gaw Memorial College
01.2010 - 01.2016
Skills
Microsoft Office
Chinese typing
Remote Support
Timeline
Helpdesk Support Engineer
Xenus Technology LTD
07.2022 - 05.2024
Representative Sales
Kairos Medical
01.2020 - 01.2022
Customer Service Officer
SATS HK
01.2018 - 01.2020
Higher Diploma - Tourism & MICE
Hong Kong Institute of Vocational Education
01.2017 - Current
Foundation Diploma - Hospitality
Hong Kong Institute of Vocational Education
01.2016 - 01.2017
Diploma - Hong Kong Diploma of Secondary Examination
T.W.G.Hs S. C. Gaw Memorial College
01.2010 - 01.2016
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