Various sea activities
WONG LAI WA
Technical Support
Summary
Seasoned Onsite Specialist with expertise in hardware and software asset management, business analysis and information technology. Bringing 7 years of vast experience providing technical support to resolve common problems such as networking/equipment. Comfortable working independently or within team settings paired with excellent analytical and problem-solving capabilities. Focused on consistently exceeding client expectations.
Overview
2
2
years of professional experience
11
11
years of post-secondary education
Work History
technical support
Nuctech Hong Kong Company Limited
01.2022 - Current
- Responsible for: Equipment automation system analysis and resolution of system/equipment failure issues and installation acceptance testing with EMSD.
network technician
Global Technology Systems Company
1 2017 - 1 2022
- It mainly provides software and hardware services for customers to build servers and network and surveillance system, solve network problems, and conduct cabling, repairs and installs telephone systems, Secondly, broadband companies install building Fiber optic splitters.
Education
Bachelor of Science with Honours in Computer Engineering -
Hong Kong Metropolitan University
01.2020 - 05.2022
Higher Diploma in Electronic and Communications Engineering - undefined
Hong Kong Institute of Vocational Education (Sha Tin)
01.2018 - 05.2020
Hong Kong Diploma of Secondary Education (2017) - undefined
Toi Shan Association College
01.2011 - 05.2017
Skills
set up and repairs web cam and Network system(LAN,WAN WIFI, switch, router)
VoIP
Linux
Wireshark
SQL Server
AutoCAD
MATLAB
Windows OS
Microsoft Office (Word, Excel, PowerPoint)
command(CMD)
python
C Language
drawings of buildings, cabling and fiber optics can be drawn and understanding
HK Driving license (1,2)
CHINA Driving license (C1)
Cantonese (native)
English (fluent)
mandarin (fluent)
On-Site Technical Support
Technical support expertise
Technical Analysis
Availability
1 month notice period
Activities
2018-12-01, Work practice of the Ocean Park-operation and maintenance of machinery, Checked the work of different professional organizations, learned the correct job attitude and the skills needed for different jobs, and prepare for joining the society.
Personal Information
Expected Salary: Negotiable
Interests
Camping
Timeline
technical support
Nuctech Hong Kong Company Limited
01.2022 - Current
Bachelor of Science with Honours in Computer Engineering -
Hong Kong Metropolitan University
01.2020 - 05.2022
Higher Diploma in Electronic and Communications Engineering - undefined
Hong Kong Institute of Vocational Education (Sha Tin)
01.2018 - 05.2020
Hong Kong Diploma of Secondary Education (2017) - undefined
Toi Shan Association College
01.2011 - 05.2017
network technician
Global Technology Systems Company
1 2017 - 1 2022