Wong Ka Wai Ada
Sheung Wan
Summary
Dynamic and results-oriented account manager with over 5 years of experience in driving client satisfaction and fostering long-term relationships. Proven track record of successfully managing diverse client portfolios and delivering tailored solutions that meet their unique business needs. Skilled in strategic planning, project management, and cross-functional collaboration, with a strong ability to analyze market trends and identify growth opportunities. Adept at negotiating contracts, managing budgets, and leading teams to exceed performance targets. Committed to delivering exceptional service and contributing to organizational success.
Overview
4
4
years of professional experience
Work History
Account Manager
Evercare Health Limited
02.2024 - Current
- Fostered strong relationships with corporate accounts, enhancing client satisfaction and retention, which contributed to a 20% increase in new business opportunities.
- Served as the primary liaison for customer service and business requests, collaborating effectively with technical teams and stakeholders to drive a 15% growth in overall business revenue.
- Identified and addressed clients' marketing needs, successfully proposing tailored solutions that led to a 35% increase in client engagement and satisfaction.
- Cultivated and strengthened client relationships, resulting in continuous revenue streams and a 25% growth in account value over the year.
Account Manager
BCI Central Limited
01.2023 - 02.2024
- Establish and maintain relationships with potential and existing customers to maximize sales prospects, generating more than HKD 50K in revenue monthly.
- Achieve sales target by generating revenue from both existing & new accounts. Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Participates in business development and account management, solutions demonstration, sales presentation and quotation/proposal preparation
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Created and managed social media campaigns to increase brand engagement
- Delivered recommendations to long-term accounts to promote brand awareness to key audience
Client Service Executive
Intertek Testing Services HK Ltd.
06.2021 - 09.2022
- In responsible in handling one of the key accounts and direct report to account manager.
- Drive 30% sales increase by building sustainable relationship with client
- Provide quotation and implement the service plan accurately
- Provide sales forecasting and monthly performance report, achieve team sales target.
Community Engagement Executive
Cyberport Management Limited
12.2020 - 06.2021
- Assist in relationship building and engagement with start-up and SME companies in Cyberport by promoting and implementing funding and service support scheme
- Help promoting start-up companies to the market, assist in planning and organizing digital technology events and activities.
Education
Bachelor of Arts - Bachelor Degree of Media & Cultural Studies
Middlesex University
10.2015
Skills
- B to B sales
- Project management
- Client relationship management
- BD & profit estimation
- Event management
- CRM proficiency
- Tender proposal
- Market research
Language
Cantonese (Native), English (Fluent), Putonghua (Fluent)
Others
Expected salary: HK$ 28,000
Timeline
Account Manager
Evercare Health Limited
02.2024 - Current
Account Manager
BCI Central Limited
01.2023 - 02.2024
Client Service Executive
Intertek Testing Services HK Ltd.
06.2021 - 09.2022
Community Engagement Executive
Cyberport Management Limited
12.2020 - 06.2021
Bachelor of Arts - Bachelor Degree of Media & Cultural Studies
Middlesex University
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