Summary
Overview
Work History
Education
Skills
Certification
Timeline

Wong Hei Ting

Summary

Highly experienced supervisor with over 3 years of progressive supervisory experience , including dedicated roles in healthcare facility management and operations within public hospitals and medical centers in Hong Kong (HKICC, AWE Treatment Centre, United Christian Hospital, and CUHK Medical Centre). Proven ability to lead and manage large frontline teams (up to 25 staff), enhance operational efficiency through technology (IoT implementation), ensure stringent service quality, and coordinate critical safety initiatives. Seeking to leverage strong organizational, supervisory, and emergency handling skills to contribute effectively as a Part-time Hospital Foreman at the Hospital Authority.

Overview

8
8
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Supervisor (Healthcare Segment)

ISS Facility Service Limited
01.2021 - 01.2023
  • Supervised and coordinated daily operations for both Cleansing and Security Departments at HKICC and AWE Treatment Centre , managing a team of 25 frontline staff and ensuring compliance with Hospital Authority (HA) standards and operational protocols.
  • Conducted regular patrols and inspections of wards, patient admission/discharge areas, and facilities, ensuring adherence to hygiene, safety, and security standards.
  • Actively participated in daily Foreman morning meetings , contributing to operational planning and coordination.
  • Managed and verified staff attendance records , optimizing manpower deployment for various shifts and tasks across multiple sites.
  • Coordinated and prepared for fire safety drills and related programs, ensuring staff readiness and adherence to hospital safety regulations.
  • Developed and delivered comprehensive training materials and conducted assessments for frontline staff on critical procedures, including donning and doffing of PPE, effective use of cleaning agents, and ward cleaning protocols .
  • Conducted regular performance assessments and provided hands-on training to frontline staff, enhancing their skills and adherence to operational procedures.
  • Led the implementation of IoT healthcare projects at HKICC and United Christian Hospital , transitioning daily inspection records to a cloud-based system to enable real-time monitoring and efficient retrieval of historical data for Foreman .
  • Managed daily operations of the Customer Assistant Department at the CUHK Medical Centre Vaccination Centre , overseeing a team of 15 customer service staff .
  • Spearheaded recruitment and training initiatives for new staff, ensuring adequate staffing levels and high service quality for high-volume operations.
  • Prepared and managed staff rosters and shift assignments, optimizing manpower deployment and ensuring operational continuity.
  • Handled emergencies and ad-hoc incidents independently , coordinating with hospital authorities for immediate manpower adjustments and issue resolution.
  • Compiled various service performance statistics and reports as required by supervisors, including hospital quarterly service review reports , project summaries, and internal meeting minutes.
  • Supported successful ISO certification processes by meticulously preparing documentation and managing storage room compliance.

Institution Customer Service Supervisor

DOO Technology Limited
09.2018 - 07.2020
  • Supervised and mentored a team of 8-10 customer service representatives across Hong Kong and Malaysia, ensuring high-quality client support and adherence to service standards.
  • Conducted performance monitoring and provided feedback to team members, contributing to continuous improvement in service delivery.
  • Trained new team members on service protocols, product knowledge, and customer relationship management, ensuring quick ramp-up and consistent performance.
  • Managed daily team operations , including workload distribution and issue escalation, to ensure efficient service provision.
  • Supported institutional sales operations from onboarding to after-sales.
  • Built client loyalty through effective communication and follow-up, emphasizing strong interpersonal skills.
  • Improved service workflows across internal departments.
  • Awarded "Excellence in Customer Service" (Mar & Jun 2019) for consistent high performance.

Assistant Merchandiser

Shingfun International Industrial Limited
06.2015 - 03.2017
  • Responded to client inquiries and coordinated production schedules.
  • Supported vendor negotiations and shipment logistics.
  • Ensured timely product delivery and cost-effective solutions.

Education

Diploma -

Diploma in Airline Services And Hospitality, Hong Kong Professional Aviation Academy
04.2001 -

High School Diploma -

HKDSE, Pui Kui Middle School
04.2001 -

Skills

Team Leadership & Management

Certification

Full-Stack Software Engineering Certificate Course

Timeline

Full-Stack Software Engineering Certificate Course

05-2024

UI/UX Designer Certificate Course

01-2023
Supervisor (Healthcare Segment) - ISS Facility Service Limited
01.2021 - 01.2023
Institution Customer Service Supervisor - DOO Technology Limited
09.2018 - 07.2020
Assistant Merchandiser - Shingfun International Industrial Limited
06.2015 - 03.2017
Diploma in Airline Services And Hospitality - Diploma,
04.2001 -
HKDSE - High School Diploma,
04.2001 -

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Wong Hei Ting