Wong Chun Wa
IT Technician
Hong Kong
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
9
9
years of professional experience
3
3
Languages
Work History
IT Technician
Tung Chung Catholic School(Pri)
Tung Chung, Hong Kong
11.2022 - 08.2024
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, and PC drivers.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
Branch Service Assistant
Hong Kong Jockey Club
Tung Chung, Hong Kong
06.2016 - 11.2022
- Engage with customers, and enhance the entertainment experience.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Assist with introducing digital products and account services.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Maintained accurate records of service requests, allowing for better tracking and resolution of issues.
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Improved customer satisfaction by providing timely and efficient service assistance.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Conducted regular inventory checks and restocked items as needed, ensuring product availability for customers.
Warehouse Assistant
DHL
Airport
06.2015 - 07.2015
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
Education
Diploma of Vocational Education - Information Technology
Youth College
Kwai Chung, Hong Kong 04.2001 -
Skills
Helpdesk services
Hardware installation
Application installations
Technical support
AVAILABILITY
Immediate available
Timeline
IT Technician
Tung Chung Catholic School(Pri)
11.2022 - 08.2024
Branch Service Assistant
Hong Kong Jockey Club
06.2016 - 11.2022
Warehouse Assistant
DHL
06.2015 - 07.2015
Diploma of Vocational Education - Information Technology
Youth College
04.2001 -