Wiser Sarmiento
Inside Sales Consultant
Dasmarinas
Summary
Dynamic Inside Sales Representative and Technical Support Engineer Level 3 at Schneider Electric, adept in relationship building and client management. Excelled in enhancing customer satisfaction and resolving complex technical issues, contributing significantly to sales targets and operational improvements. Skilled in consultative selling and problem-solving, ensuring high levels of client retention and satisfaction.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative
Schneider Electric
01.2021 - Current
- Answered customers' questions regarding products, prices, and availability.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Technical Support Engineer Level 3
Schneider Electric
08.2017 - 01.2021
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Education
Bachelor of Science - Information Technology
STI College Dasmarinas
Philippines 04.2001 -
Skills
Relationship Building
Customer Relationship Building
Relationship building and management
Client Relationship Management
Timeline
Inside Sales Representative
Schneider Electric
01.2021 - Current
Technical Support Engineer Level 3
Schneider Electric
08.2017 - 01.2021
Bachelor of Science - Information Technology
STI College Dasmarinas
04.2001 -
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