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WING YI HO
Universal Banking - Borrowing
Fanling
Summary
Experienced borrowing with over 3 years of experience in HSBC. Excellent reputation for resolving problems and improving customer satisfaction.
Enthusiastic borrowing eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in HSBC.
Overview
3
3
Languages
1
1
Certification
9
9
years of post-secondary education
4
4
years of professional experience
Work History
Universal Banking - Borrowing
The Hongkong and Shanghai Banking Corporation Limited
HONG KONG, HONG KONG
07.2017 - Current
- Offered friendly and efficient service to all customers, handled challenging mortgage enquiry or/and application case
- Served customers in a friendly, efficient manner following outlined steps of borrowing service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor or/and borrowing department
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Clerk
United Shipchandlers Limited
HONG KONG, HONG KONG
07.2016 - 04.2017
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Answered questions about store policies and concerns to support positive customer experiences.
Education
High School Diploma -
Fanling Kau Yan College
Fanling 09.2005 - 05.2010
Associate of Science - Higher Diploma in Business Analysis
Hong Kong Institute of Vocational Education
Tsing Yi 09.2010 - 07.2013
Bachelor of Science - Statistical Analysis Modules – Statistical
The Open University of Hong Kong
Ho Man Tin 09.2013 - 06.2015
Skills
Banking operations knowledge
Banking services knowledge
Banking document preparation
Digital banking products and services
Customer services experience
Software
Microsoft Excel
Microsoft Powerpoint
Certification
IIQE License - paper I - III
Timeline
Universal Banking - Borrowing
The Hongkong and Shanghai Banking Corporation Limited
07.2017 - Current
Clerk
United Shipchandlers Limited
07.2016 - 04.2017
Bachelor of Science - Statistical Analysis Modules – Statistical
The Open University of Hong Kong
09.2013 - 06.2015
Associate of Science - Higher Diploma in Business Analysis
Hong Kong Institute of Vocational Education
09.2010 - 07.2013
High School Diploma -
Fanling Kau Yan College
09.2005 - 05.2010