Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wing Yan Tse

Student
Hong Kong

Summary

Proven to enhance guest satisfaction and streamline operations, my tenure at Ritz Carlton, Hong Kong, equipped me with key skills in guest engagement. I excel in maintaining cleanliness and offering professional appearances, significantly boosting food sales and promoting a positive dining experience.

Overview

1
1
year of professional experience

Work History

Gourmet Shop Waitress Trainee

Hotel ICON
04.2024 - Current
  • Make Iconic Drinks
  • Sell croissant and cakes
  • Place orders in Seito System
  • Maintain a clean and neat working environment
  • Daily settlement

Concierge Trainee

Ritz Carlton, Hong Kong
01.2024 - 03.2024
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Coordinated transportation arrangements for guests, ensuring timely arrivals and departures.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.

Clerk

Da Fu Weng Group
05.2023 - 08.2023
  • Responsible for handling form of mandatory provident fund
  • Modifying Powerpoint for presentation
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Education

Bachelor of Science - Hotel Management

The Hong Kong Polytechnic University
Hong Kong
04.2001 -

Skills

  • Cleanliness

  • Order Taking

  • Food presentation

  • Handling Complaints

  • Table Setting

  • Professional Appearance

  • Guest Engagement

  • Cash Handling

  • Beverage Preparation

  • Food Running

  • Food sales and promotion

    • Timeline

    Gourmet Shop Waitress Trainee

    Hotel ICON
    04.2024 - Current

    Concierge Trainee

    Ritz Carlton, Hong Kong
    01.2024 - 03.2024

    Clerk

    Da Fu Weng Group
    05.2023 - 08.2023

    Bachelor of Science - Hotel Management

    The Hong Kong Polytechnic University
    04.2001 -

    Similar Profiles

    CREATE PROFILE
    Wing Yan TseStudent