Wing Yan Tse
Student
Hong Kong
Summary
Proven to enhance guest satisfaction and streamline operations, my tenure at Ritz Carlton, Hong Kong, equipped me with key skills in guest engagement. I excel in maintaining cleanliness and offering professional appearances, significantly boosting food sales and promoting a positive dining experience.
Overview
1
1
year of professional experience
Work History
Gourmet Shop Waitress Trainee
Hotel ICON
04.2024 - Current
- Make Iconic Drinks
- Sell croissant and cakes
- Place orders in Seito System
- Maintain a clean and neat working environment
- Daily settlement
Concierge Trainee
Ritz Carlton, Hong Kong
01.2024 - 03.2024
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Coordinated transportation arrangements for guests, ensuring timely arrivals and departures.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Clerk
Da Fu Weng Group
05.2023 - 08.2023
- Responsible for handling form of mandatory provident fund
- Modifying Powerpoint for presentation
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
Bachelor of Science - Hotel Management
The Hong Kong Polytechnic University
Hong Kong 04.2001 -
Skills
Timeline
Gourmet Shop Waitress Trainee
Hotel ICON
04.2024 - Current
Concierge Trainee
Ritz Carlton, Hong Kong
01.2024 - 03.2024
Clerk
Da Fu Weng Group
05.2023 - 08.2023
Bachelor of Science - Hotel Management
The Hong Kong Polytechnic University
04.2001 -
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