Wing Tung Dit
7D Fortuna House, 2 Tung Chi Street
Summary
Dynamic professional with a proven track record at NIKE. INC, enhancing customer relationships and streamlining operations. Skilled in customer relationship management and problem-solving, I've significantly contributed to team success through effective project support and multitasking. Demonstrates a commitment to excellence and a capacity for boosting team morale and performance.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
4
4
Languages
Work History
Store Trainee
NIKE. INC
08.2023 - Current
- Interacted with customers under supervision to support operational objectives.
- Contributed to inventory management, ensuring optimal stock levels and minimizing waste.
- Operated cash registers and managed financial transactions.
- Conducted inventory checks for retail products, ensuring availability of best-selling items.
- Supported departmental tasks to increase understanding of industry processes.
- Listened to customer needs and desires to identify and recommend optimal products.
Administrator
The Classroom International Limited
09.2022 - 07.2023
- Maintained personnel records and updated internal databases to support document management.
- Managed approximately 30 incoming calls and messages per day from customers
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Updated HR database with new employee information, changes in benefits, and other details.
- Managed payroll and timekeeping to track hours and accurately pay employees.
Administrative Assistant
The Classroom International Limited
09.2021 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Sales Assistant
NIKE. INC
06.2018 - 09.2021
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers with prompt and polite support in-person and via telephone.
Receptionist
Armani Aqua
07.2017 - 11.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Postgraduate Diploma - Translation
HKU Space
02.2024 - 11.2024
BBA - Business
University of Tasmania
08.2018 - 01.2020
Associated Degree - Hospitality Management
Melbourne Polytechnic
07.2016 - 09.2018
High School Diploma -
Tak Nga Secondary School
09.2010 - 06.2016
Skills
Project Support
Team Collaboration
Report Preparation
Equipment set up
Clerical Support
Customer Relationship Management
Administrative Support
Problem-Solving
Multitasking
Timeline
Postgraduate Diploma - Translation
HKU Space
02.2024 - 11.2024
Store Trainee
NIKE. INC
08.2023 - Current
Administrator
The Classroom International Limited
09.2022 - 07.2023
Administrative Assistant
The Classroom International Limited
09.2021 - 09.2022
BBA - Business
University of Tasmania
08.2018 - 01.2020
Sales Assistant
NIKE. INC
06.2018 - 09.2021
Receptionist
Armani Aqua
07.2017 - 11.2017
Associated Degree - Hospitality Management
Melbourne Polytechnic
07.2016 - 09.2018
High School Diploma -
Tak Nga Secondary School
09.2010 - 06.2016
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