Excel
Wing Sze, Natalie Leung
Hong Kong,Hong Kong
Summary
Dynamic operations professional with a proven track record at Burberry Asia Ltd., enhancing operational efficiency and team performance. Skilled in inventory control and process improvement, coupled with exceptional multitasking and mentoring abilities. Achieved significant reductions in inventory discrepancies through strategic planning and loss prevention strategies. Demonstrates strong problem-solving and time management skills, driving business success and employee development.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Store Operation Supervisor
Burberry Asia Ltd.
02.2017 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Trained new team members on store policies, procedures, and systems to promote consistency and accuracy across the workforce.
- Improved store operational efficiency by implementing streamlined inventory management processes.
- Supported the Store Manager with administrative tasks such as payroll processing, employee scheduling, and merchandise ordering.
- Evaluated employee performance regularly to identify areas for improvement or recognition opportunities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Assisted in budget planning and financial forecasting by analyzing sales data and identifying trends affecting store performance.
- Implemented loss prevention strategies, leading to a decrease in shrinkage and inventory discrepancies.
Assitant Head Cashier
Zara
11.2013 - 12.2016
- Conducted employee evaluations alongside head cashier, offering constructive feedback for continuous improvement.
- Safeguarded company assets by adhering to loss prevention policies and procedures throughout all transactions.
- Assisted head cashier with scheduling responsibilities, optimizing staff coverage during peak business hours.
- Contributed to store revenue growth through upselling techniques and product recommendations at the register.
- Ensured accurate cash handling procedures, contributing to a reduction in discrepancies and losses.
- Mentored new cashiers to ensure a smooth onboarding process and excellent performance standards.
- Supported other departments as needed during busy periods, demonstrating flexibility and adaptability in various roles.
Branch Service Associate
Hong Kong Jockey Club
04.2013 - 10.2013
- Delivered exceptional service by consistently exceeding customer expectations during interactions.
- Conducted regular audits of cash drawers, vaults, and records to maintain accuracy and security within the branch.
- Streamlined branch operations for improved efficiency by implementing new processes and procedures.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related inquiries.
- Promoted digital banking solutions to customers, increasing adoption rates and driving operational efficiency.
- Processed applications for new accounts.
Part Time Salesperson
UNIQLO
04.2012 - 12.2012
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Education
No Degree - HKDSE
Modern College
Causeway Bay 04.2001 -
No Degree - HKCEE Course
Rosaryhill School
Chai Wan, Hong Kong 04.2001 -
Skills
Operations Management
Software
POS system
SAP system
RFID
Work Preference
Work Type
Full TimeWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Operation Supervisor
Burberry Asia Ltd.
02.2017 - Current
Assitant Head Cashier
Zara
11.2013 - 12.2016
Branch Service Associate
Hong Kong Jockey Club
04.2013 - 10.2013
Part Time Salesperson
UNIQLO
04.2012 - 12.2012
No Degree - HKDSE
Modern College
04.2001 -
No Degree - HKCEE Course
Rosaryhill School
04.2001 -
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