Wing Sze Ma

Shatin,NST

Summary

Well-qualified customer service familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Overview

year of professional experience

Languages

Work History

Customer Service Assistant

03.2025 - Current

Managed customer complaints effectively, offering solutions that exceeded expectations.
Answered customer questions about product availability and shipment times.
Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
Assisted customers with product selection, providing detailed information on features and benefits.

Part-time Clerk

Saizeriya

04.2024 - 10.2024

Participated in regular audits of the timekeeping system, identifying potential issues and recommending improvements as needed.
Welcomed customers and helped determine their needs.
Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

Education

Buddhist Wong Wan Tin Collage

Tai Wai, Hong Kong

03-2024

Skills

Complaint resolution

Timeline