Wing Sze Chung
Sales Admin / Sales Support Officer
Tsuen Wan
Summary
Experienced with administrative support and client interactions, crucial for sales operations. Utilizes organizational skills and attention to detail to maintain accurate records and ensure smooth processes. Strong understanding of customer service principles and effective communication strategies.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Sales Support Officer
Spacebox
09.2021 - 01.2025
- Increased customer retention by addressing inquiries promptly and resolving issues efficiently.
- Streamlined order processing for improved customer satisfaction and increased sales revenue.
- Enhanced sales team performance by providing timely and accurate sales data analysis.
- Simplified contract administration, expediting the negotiation process and securing new business deals for the company.
- Reduced order errors with meticulous attention to detail in data entry and order tracking.
- Collaborated with cross-functional teams to ensure seamless execution of sales initiatives and programs.
- Maintained a comprehensive understanding of product offerings to provide relevant information to customers when necessary effectively.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
Sales Associate
Dr. Martens
07.2021 - 10.2021
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Her Own Words
10.2020 - 02.2021
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales Associate
Crocs
05.2018 - 09.2020
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Bossini
04.2016 - 05.2017
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Emma Fox
10.2015 - 02.2016
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Puma
07.2014 - 08.2015
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
No Degree - Digital Design
Hong Kong Design Institute
Tiu Keng Leng, Hong Kong 04.2001 -
High School Diploma -
TWGHs Chen Zao Men College
Kwai Chung, Hong Kong 04.2001 -
Skills
Sales reporting
Pipeline management
CRM software proficiency
Multitasking
Product knowledge
Team collaboration
Active listening
Team building
Sales support
Documentation
Timeline
Sales Support Officer
Spacebox
09.2021 - 01.2025
Sales Associate
Dr. Martens
07.2021 - 10.2021
Sales Associate
Her Own Words
10.2020 - 02.2021
Sales Associate
Crocs
05.2018 - 09.2020
Sales Associate
Bossini
04.2016 - 05.2017
Sales Associate
Emma Fox
10.2015 - 02.2016
Sales Associate
Puma
07.2014 - 08.2015
No Degree - Digital Design
Hong Kong Design Institute
04.2001 -
High School Diploma -
TWGHs Chen Zao Men College
04.2001 -
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