Wing Man, Karry Li

• Streamlined sales order processing by utilizing CRM systems, enhancing workflow efficiency and ensuring timely delivery.
• Managed inventory levels and coordinated supply chain logistics, resulting in improved product availability and reduced lead times.
• Collaborated with cross-functional teams to develop training materials, leading to enhanced team performance and customer service excellence.
• Analyzed sales data and generated reports to inform strategic decisions, supporting data-driven initiatives and sales forecasting accuracy.
• Facilitated communication between sales and marketing departments, contributing to alignment on promotional strategies and campaign effectiveness.
• Developed and maintained relationships with key stakeholders, ensuring seamless operations and fostering a collaborative work environment.
• Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
• Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
• Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
• Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
• Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
• Enhanced team productivity by providing training and support to new sales administrators, ensuring a smooth integration into their roles.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Recorded accurate and efficient records in customer database.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Attended monthly sales meetings and quarterly sales trainings.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Nature: Famous sport brand

(Size: 70 back & 140 frontline with over 40 stores in HK)

Items: Sports wear

Markets: Retail

Duties:

• Resolve data analysis report, collect the data, explore and evaluate the cause of the problem and forecast the trend
• Analyze business data and trend for enterprise management and business development
• Prepare weekly/monthly meeting materials with up-to-dated information, take minutes and task tracking to make sure smooth operations performed
• Compile presentation material with table and statistic chart
• Coordinate and communicate with different department (e.g. Warehouse, Marketing & Product team) to ensure smooth promotion program, event and merchandising allocation to stores
• Provide full range support on day-to-day operations and sales activities to maximize sales and operation efficiency
• Assist in implementing and maintaining various frontline operation systems
• Coordinate Frontline staff manpower and roster checking
• Responsible for project-based administrative works (e.g. new-open/renovation/removal of store)
• Manpower planning at the peak season or special event
• Floor set up with accurate merchandising mix

• Nature: Local designer fashion retail brand based in HK
• (Size: 70 back & 140 frontline with 23 stores in HK; Unknown staff & 150 stores in PRC)
• Items: Men and Ladies luxury fashion garments
• Markets: Retail & Online

Duties:

Training & Shooting

• - Orientation, onboarding training for new hirers to drive the culture
• - In-house training and development programs for frontline staffs, enhance the communication skills and service standard for sales driven
• vlog shooting and editing for online training
• Script writing, shooting, shooting materials (Microphone, lighting, stand, location,etc) management
• Evaluate result of v-logs by platform (Instagram & Facebook) data analysis, and by collecting customer feedback directly.
• Actors roster management (Internal staffs)
• Internal event, activities or workshop hosting to enhance the engagement between all level staffs
• Training schedule planning and record maintenance
• Internal publication for new update (hit rate ranking, complement, best sellers, etc.)
• - Online knowledge evaluation

Customer Service

• - Handle Customers' inquiries
• - Handle complaints patiently and take the appropriate action to enhance the engagement with customer
• - After sales service, such as goods repair arrangement and lower down the refund
• - Report maintenance and goods quality/service improvement suggestion
• - Monthly defective product and service report to for on going improvement

Retail operation

• - Prepare various sales report such as daily, weekly & monthly sales and staffs productivity for analysis and forecast
• - Prepare staff hitrate report for performance review, commission scheme review and promotion plan
• - Incentive package establish and release to frontline staff for sales driven
• - Coordinate with various dept for business planning to minimize the distance of OTB plan
• - Support for the POS system and hardware’s to make sure smoothly operated in store
• - Operations manual maintenance and random check to make sure staffs execute accurately and meet standard
• - Shop visit to make sure operation smooth and shop environment maintain as standard
• - Store renovation assistance and follow up
• - Materials pre-arrangement and handle logistic matter for new open store
• - Communicate with various department and stand-by for special campaign or activities
• - In-store helper when necessary

• Nature: Buying office HQ based in US
• (Size: 70 in HK; Unknown in US)
• Items: Men and Ladies luxury fashion garments
• Markets: Worldwide retails, E-com
• Duties:
• - Handle whole process start from sample development until bulk shipment
• - Predict the potential impact and send an alert to both HQ and vendors with suggested solution offer.
• - Supplier, fabric quality & trims sourcing and price negotiation.
• - Vendor allocation
• - Fabric quality, Lab dip, trim and washing panel submissions screening before present to design.
• - Monitor the existing inventory of goods and raw materials, plus replenish arrangement
• - Various status report including customer order placing analysis
• - Shipment delivery tracking
• - Monitor the shipment quality report for quality control
• - Maintain a good filing system on both system and physical database.
• - Maintain a good partnership with internal dept and external to keep development process smooth.
• - Other clerical supports
• Leaving reason: Laid off causing by the acquisition.

• Nature: Buying office HQ based in Italy
• (Size: 70 in HK; 50+ in Italy)
• Items: Men and Ladies fashion garments
• Markets: European

• Nature: Manufactories based in PRC
• (Size: 50 in HK; 300 in PRC)
• Items: Men and Ladies luxury outerwear and functional jacket
• Markets: European

• Nature: Global Trading company located in Lai Chi Kwok
• (Size: 50 in HK)
• Items: Men, Ladies and kids causal wear
• Markets: USA