Dynamic professional with a proven track record at HSBC, excelling in customer service and complaint handling. Skilled in problem-solving and cross-selling, I enhanced customer satisfaction and identified improvement areas, leading to increased client retention. My ability to remain calm under pressure has consistently driven successful outcomes in fast-paced environments.
Empathy and patience
Cross-selling and Up-selling
Complaint handling
Teamwork
Call center experience
Customer service
Problem-solving
Multitasking
Calm and professional under pressure