Wingill Tse
Toronto
Summary
Hardworking and passionate job seeker with strong organizational skills eager. Successful at minimizing hassles and alleviating guests concerns. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Bar & Restaurant Manager
Belly and the Beer
02.2023 - 07.2023
- Planning and taking part in promotional events.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Overseeing operations, handling customer complaints, and generating financial reports.
- Motivated staff to perform at peak efficiency and quality.
Administrator Assistant
Eye Level Caine Education Centre
05.2017 - 01.2023
- Performed routine clerical tasks by scanning, filing and copying documents.
- To maintain effective relations with parents, students and teachers.
- Answered multi-line phone system, delivering messages to staff and greeting parents and students.
- Generated financial reports for management review.
- Managed over 300 students per day.
Customer Contact Specialist (Contract)
Cathay Pacific Airways
08.2019 - 10.2019
- Handle over calls per shift signing up new customers, retrieving customer data, presenting relevant product information.
- Provided excellent customer service and provided answers to client questions within set standards.
- Provide after sales service and care to customers.
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
Event Assistant
Hong Kong Ocean Park
06.2018 - 09.2018
- Assisted Event Operator and Stage Manager and maintain a good performance in managing any emergency situations.
- Maintained strong vendor relations to effectively handle challenging events demands.
- Implemented event protocols to maintain safety and security of all attendees.
Education
Bachelor of Arts - Tourism And Travel Management
PolyU School of Professional Education And Executive Development
Hong Kong06.2021
Associate of Arts - Tourism And Events Management
HKUSPACE Po Leung Kuk Stanley Ho Community College
Hong Kong06.2019
Skills
- Role Playing and Interaction Methods
- Teaching and Instruction
- Strong Work Ethic and Dependable
- Small Group Support and Assistance
- Communication and Interpersonal Skills
Websites
Languages
Chinese (Cantonese)
Native language
English
Proficient
C2
Chinese (Mandarin)
Proficient
C2
Timeline
Bar & Restaurant Manager
Belly and the Beer
02.2023 - 07.2023
Customer Contact Specialist (Contract)
Cathay Pacific Airways
08.2019 - 10.2019
Event Assistant
Hong Kong Ocean Park
06.2018 - 09.2018
Administrator Assistant
Eye Level Caine Education Centre
05.2017 - 01.2023
Bachelor of Arts - Tourism And Travel Management
PolyU School of Professional Education And Executive Development
Associate of Arts - Tourism And Events Management
HKUSPACE Po Leung Kuk Stanley Ho Community College
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