Dynamic Senior Customer Service Representative with proven expertise at GOGOX in escalation management and customer support. Recognized for efficiently resolving complex issues and enhancing client satisfaction. Skilled in call center operations and adept at utilizing office software to streamline processes, ensuring timely solutions and effective communication.
Efficiently addressed customer demands and complaints, delivering timely solutions.
Handled incoming calls and messages efficiently.
Coordinated and scheduled team members' tasks and break times.
Handled arising problems with efficient feedback.
Managed real-time phone complaints.
Managed client contract renewals.
Customer support