Summary
Overview
Work History
Skills
Timeline
Generic

Wing Fung Choi

Senior Customer Service Representative
Hong Kong ,Hong Kong

Summary

Dynamic Senior Customer Service Representative with proven expertise at GOGOX in escalation management and customer support. Recognized for efficiently resolving complex issues and enhancing client satisfaction. Skilled in call center operations and adept at utilizing office software to streamline processes, ensuring timely solutions and effective communication.

Overview

12
12
years of professional experience

Work History

Senior Customer Service Representative

GOGOX
08.2018 - Current

Efficiently addressed customer demands and complaints, delivering timely solutions.

Handled incoming calls and messages efficiently.

Coordinated and scheduled team members' tasks and break times.

Handled arising problems with efficient feedback.

Customer Service Representative

China Mobile
04.2017 - 07.2018

Managed real-time phone complaints.

Sales

CSL
06.2013 - 06.2017

Managed client contract renewals.

Skills

Customer support

Timeline

Senior Customer Service Representative

GOGOX
08.2018 - Current

Customer Service Representative

China Mobile
04.2017 - 07.2018

Sales

CSL
06.2013 - 06.2017
Wing Fung ChoiSenior Customer Service Representative