Wing Fung Choi
Senior Customer Service Representative
Hong Kong ,Hong Kong
Summary
Dynamic Senior Customer Service Representative with proven expertise at GOGOX in escalation management and customer support. Recognized for efficiently resolving complex issues and enhancing client satisfaction. Skilled in call center operations and adept at utilizing office software to streamline processes, ensuring timely solutions and effective communication.
Overview
12
12
years of professional experience
Work History
Senior Customer Service Representative
GOGOX
08.2018 - Current
Efficiently addressed customer demands and complaints, delivering timely solutions.
Handled incoming calls and messages efficiently.
Coordinated and scheduled team members' tasks and break times.
Handled arising problems with efficient feedback.
Customer Service Representative
China Mobile
04.2017 - 07.2018
Managed real-time phone complaints.
Sales
CSL
06.2013 - 06.2017
Managed client contract renewals.
Skills
Customer support
Timeline
Senior Customer Service Representative
GOGOX
08.2018 - Current
Customer Service Representative
China Mobile
04.2017 - 07.2018
Sales
CSL
06.2013 - 06.2017
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