Opera
Wing Ching Crystal Huen
Hospitality
Kowloon Bay
Summary
Dynamic and results-driven professional with a proven track record at IFC Development Ltd. Excels in relationship building and problem-solving, ensuring guest satisfaction through personalized service. Skilled in multitasking and project planning, consistently enhancing operational efficiency and guest experiences in high-pressure environments.
Overview
6
6
years of professional experience
5
5
Languages
Work History
Residence Guest Relation Officer
Four Seasons Place, IFC Development Limited
06.2023 - Current
- Address and resolve guest complaints or issues promptly and effectively
- Provide personalized assistance to guests, including check-in and check-out process
- Assist guests with reservations for dining, entertainment, transportation, and activities.
- Suggest local restaurants, attractions, and events based on guest preferences
- Handle special requests, such as arranging flowers, gifts, or special occasions
- Maintain records of guest interactions and preferences for future reference
Part Time Advanced Salesperson
UNIQLO HONG KONG LIMITED
10.2019 - 04.2024
- Stay informed about UNIQLO products, including features, styles, and promotions
- Greet and assist customers, providing a welcoming shopping environment
- Organize and maintain product displays to ensure a tidy and attractive store layout
- Assist with restocking shelves and managing inventory levels
- Process transactions accurately at the register, handling cash and card payments
- Work as part of a team to ensure smooth store operations and customer satisfaction
- Gather and relay customer feedback to management for service improvement
Part Time Sales Assistant
SASA Cosmetic Limited
06.2020 - 07.2022
- Assist with stock replenishment and inventory counts
- Greet customers and assist them with product inquiries and selections
- Help achieve sales targets by promoting products and upselling
- Stay informed about cosmetics and skincare products to provide accurate recommendations
- Ensure the store is clean and organized, including testing stations and displays
- Collect and relay customer feedback to management for service improvement
- Processed the product price
Concierge Trainee
Hyatt Regency Hotel
01.2022 - 04.2022
- Provided consulting services for customer needs
- Served customers with luggage delivery, arranging passenger travel, transportation, and other related information
- Greet and assist guests with inquiries and requests under supervision
- Sending and receiving of letters and parcels
- Learn about local attractions, dining options, and hotel services to provide accurate information
- Assist in relaying information between guests and hotel staff
Education
Master of Marketing - Marketing Management
Hong Kong Polytechnic University
Hung Hom, Hong Kong 04.2001 -
Bachelor's in Hospitality - International Hospitality & Attractions Management
Hong Kong Metropolitan University
Ho Man Tin, Hong Kong 04.2001 -
High Diploma - Hotel And Catering Management
Hong Kong Institute of Vocational Education
Chai Wan, Hong Kong 04.2001 -
High School Diploma -
Ko Lui Secondary School
Kwun Tong, Hong Kong 04.2001 -
Skills
Work coordination
Teamwork
Project planning
Relationship building
Self motivation
Reliability
Problem-solving aptitude
Adaptability and flexibility
Multitasking
Language research
Calm under pressure
Software
Microsoft Office (Word, PowerPoint, Excel)
Interests
Reading
Explore different restaurant
Travel
Listen to variety music
Explore the trend
Timeline
Residence Guest Relation Officer
Four Seasons Place, IFC Development Limited
06.2023 - Current
Concierge Trainee
Hyatt Regency Hotel
01.2022 - 04.2022
Part Time Sales Assistant
SASA Cosmetic Limited
06.2020 - 07.2022
Part Time Advanced Salesperson
UNIQLO HONG KONG LIMITED
10.2019 - 04.2024
Master of Marketing - Marketing Management
Hong Kong Polytechnic University
04.2001 -
Bachelor's in Hospitality - International Hospitality & Attractions Management
Hong Kong Metropolitan University
04.2001 -
High Diploma - Hotel And Catering Management
Hong Kong Institute of Vocational Education
04.2001 -
High School Diploma -
Ko Lui Secondary School
04.2001 -
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