WING CHI SUM
Flat B, 18/F, Block 10, Hong Kong Gold Coast Phase 2A, N.T.,HK
Summary
I had joined Korea abroad program when I was in high school and have learnt how to communicate and deal with problem as a group. Moreover, as I study psychology in university, I like to deal with daily interpersonal problems and persuade others to improve as a group. I like to teach others especially children. Serving and making food are also my hobbies. My english skills are high since I study psychology in the UK. I am good at communicating with guests and colleagues since I am an out-going person. I like to listen to others because everyone has their own and unique thoughts and stories. Additionally, I will think of others perspective and do my best to benefit everyone. Experienced different properties of job with over 3-4 years of experience, I believe I have excellent reputation for resolving problems and improving customer satisfaction. I would always spread out positive attitude between colleagues, customers and superior.
Overview
2
2
years of professional experience
14
14
years of post-secondary education
4
4
Languages
Work History
Scientist Teacher and Receptionist Management
Little Scientists
Tuen Mun
07.2021 - 04.2022
- Increased customer satisfaction by resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Prepared variety of different written communications, reports and documents.
- Communicated and teaches children with patience and capable to work in an environment under pressure
BAR WAITER
其味煮意
Tuen Mun
06.2020 - 07.2020
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Maintained clean and organized bar area.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Verified availability of foods listed on current menu
AFTER-SCHOOL TUTOR
Private one-on-one lesson
Tuen Mun
04.2020 - 06.2020
- Supported students with helpful study habits and exam strategies.
- Provide extra instruction and tutoring to students struggling in key subjects.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Collaborated with parents to develop appropriate tutoring lessons.
SALES ASSOCIATE
Diving Express 潛水快線
Tsim Sha Tsui
07.2019 - 09.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Gave buyers up-to-date information on current discounts on merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Solved customer challenges by offering relevant products and services.
CLERK
4PX shipping company
Tin Shui Wai
06.2018 - 09.2018
- Produced high-quality communications for internal and external use.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Ensure data was accurate and updated in computer system.
- Used source documents to verify and sort digital data.
- Updated company databases to accurately reflect current operating procedures and provide accurate reports.
KITCHEN STAFF
Pizza Hut
Tuen Mun
05.2018 - 07.2018
- Prepared high-quality meals according to recipes and customer requests
- Ensured ingredients and supplies were sufficient to accommodate busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
KITCHEN STAFF
KFC
Tuen Mun
06.2017 - 09.2017
- Maintained records of purchases using approved invoice tracking tools and conducted regular inventory counts of food, tools and supplies.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Primary School Graduate -
S.T.F.A. Ho Yat Tung Primary School
Tuen Mun 09.2006 - 06.2012
High School Diploma -
S.T.F.A. Tam Pak Yu Collage
Tuen Mun 09.2012 - 06.2018
Bachelor of Science - Psychology
University of Exeter
Exeter, Devon, United Kingdom 09.2018 - 06.2021
Skills
Safe food handlingundefined
Hobbies
Diving
Cooking
Reading novels
Fashion
Chatting with different people
Timeline
Scientist Teacher and Receptionist Management
Little Scientists
07.2021 - 04.2022
BAR WAITER
其味煮意
06.2020 - 07.2020
AFTER-SCHOOL TUTOR
Private one-on-one lesson
04.2020 - 06.2020
SALES ASSOCIATE
Diving Express 潛水快線
07.2019 - 09.2019
Bachelor of Science - Psychology
University of Exeter
09.2018 - 06.2021
CLERK
4PX shipping company
06.2018 - 09.2018
KITCHEN STAFF
Pizza Hut
05.2018 - 07.2018
KITCHEN STAFF
KFC
06.2017 - 09.2017
High School Diploma -
S.T.F.A. Tam Pak Yu Collage
09.2012 - 06.2018
Primary School Graduate -
S.T.F.A. Ho Yat Tung Primary School
09.2006 - 06.2012
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