William Wai Lam
Hong Kong
Summary
Results-oriented Aviation Expert with over 20 years of experience leading teams, streamlining operations and driving revenue growth. Proven track record of creating high-performing teams and successful projects.
Overview
32
32
years of professional experience
Work History
Assistant Ramp Services Manager
Hong Kong Airport Services Ltd
07.2024 - Current
- Supervise and lead ramp agents and support teams during shift operations.
- Monitor the availability, condition, and utilization of ground support equipment (GSE).
- Ensure compliance with IATA, ISAGO, and local authority safety regulations.
- Assist in the coordination and monitoring of all ramp activities including aircraft loading/unloading and ground support operations.
Assistant Manager Cargo Handling
Hong Kong Airport Services Ltd
01.2024 - 06.2024
- Lead and supervise the freighter handling team to ensure on-time performance and adherence to SOPs.
- Coordinate aircraft loading and unloading processes in compliance with safety and security standards.
- Monitor and optimize manpower deployment and equipment utilization.
- Plan and manage towing schedules for cargo aircraft to ensure timely towing operations.
- Manage the end-to-end process for online cargo transfers.
- Manage and coordinate the loading and unloading for special shipments.
Advisor to Chief Executive Officer
SATS HK Ltd
12.2021 - 02.2023
- Provide timely and effective operation advice to the Chairman and Chief Executive Officer.
- Provide guidance and support to the current management team including Heads of various departments or person in charge of Ramp Services Department and Passenger Services Department.
- Participate in the Management Weekly Meetings, Operation's Meetings and complete related work projects.
- Project Management and participate in the CMC meeting and make suggestions from operational perspective.
Assistant Chief Operating Officer
SATS HK Ltd
07.2021 - 11.2021
- Support CEO for capital & operations annual budget planning & effective resource deployment.
- Work with airline, ATC & airport authority management to mitigate operational challenges on passenger, ramp & flight operations.
- Develop and execute required processes and behaviors with our customers and business partners.
- Responsible for strategic and tactical execution of ramp and passenger operations and support airline KPIs as well as company development.
- Lead a team of Ramp Services Managers and Passenger Services Managers to look after entire above and under wing operations respectively. (Including ramp, baggage, cargo, flight ops, check in, airside, Skypier, transfer desk, in town check in etc).
- Support Safety Management System including incident investigation, risk management & safety precautionary measures to cultivate safety culture.
- Manage commercial contracts, tenders & business negotiation to achieve financial KPI.
Head of Ramp Services
SATS HK Ltd
05.2018 - 07.2021
- Develop and execute the strategic direction for ramp operations in line with corporate and customer objectives.
- Forecast resource requirements (manpower, equipment, facilities) and develop scalable plans to support growth and operational excellence.
- Oversee day-to-day ramp operations including loading/unloading and ground support services.
- Ensure on-time performance (OTP), minimal ground time, and high service reliability.
- Champion a strong safety culture across the ramp team and ensure full compliance with ISAGO, IATA, and local regulatory standards.
- Ensure ramp operations adhere to all environmental, health & safety, and dangerous goods handling protocols.
- Prepare and manage departmental budgets, including manpower costs, GSE maintenance, and capital investments.
Manager, Ramp Services
SATS HK Ltd
11.2011 - 04.2018
- Oversee day-to-day ramp operations including loading/unloading and ground support services.
- Conduct regular shift briefings, on-the-job training, performance evaluations, and provide mentorship to build a high-performance team.
- Conduct regular safety audits, risk assessments, and incident investigations with follow-up corrective actions.
- Lead a large, diverse ramp services team including supervisors, and frontline staff.
- Ensure proper use, maintenance, and availability of Ground Support Equipment (GSE).
- Lead customer meetings, operational reviews, and service delivery discussions.
- Address and resolve service complaints or disruptions promptly and effectively.
- Promote a strong safety culture and drive continuous improvement in ramp safety practices.
Ramp Services Manager
SATS HK Ltd
11.2007 - 10.2011
- Oversee the day to day operations (including ramp, baggage, cargo, flight ops).
- Work with airline, ATC & airport authority management to mitigate operational challenges on ramp & flight operations.
- Enforce safety & regulatory compliance for both local and airline requirements.
- Support Safety Management System including incident investigation, risk management & safety precautionary measures to cultivate safety culture.
Operation Supervisor
SATS HK Ltd
06.1998 - 11.2007
- Supervise a team of Operation Officers for Flight Operations functions (including load control, ramp coordination and flight dispatch).
- Perform Load control function including weight & balance, liaising with customer airlines, AW & BW contractors in supporting airline OTP, safety and security compliance.
- Perform flight dispatch function on behalf of customer airlines in coordinating among ATC, crew scheduling, Maintenance Control, Reservations and Ground operations for flight handling.
- Act as trainer for weight & balance functions for local Operation Officers.
Services Control Officer
Hong Kong International Airport Service
08.1997 - 05.1998
- Supporting flight monitoring, passenger & cargo connections in CX/KA hub operations.
Load Control Officer / Loading Officer
Cathay Pacific Airways
05.1993 - 08.1997
- Aircraft loading and Weight & Balance.
Education
ICAO Training Developers Course -
ICAO
08.2022
Bachelor of Arts - Tourism And Airline Management
Edinburgh Napier University
01.2017
IATA Temperature Controlled Cargo Operations - undefined
IATA
09.2016
High School Diploma -
Occupational Safety And Health -Baptist University
01.2011
IATA Dangerous Goods Regulation - undefined
IATA
09.2007
Skills
- Load Control Trainer
- Business analysis
- Service delivery
- Staff development
- Safety specialist
Languages
English
Chinese
Mandarin
Timeline
Assistant Ramp Services Manager
Hong Kong Airport Services Ltd
07.2024 - Current
Assistant Manager Cargo Handling
Hong Kong Airport Services Ltd
01.2024 - 06.2024
Advisor to Chief Executive Officer
SATS HK Ltd
12.2021 - 02.2023
Assistant Chief Operating Officer
SATS HK Ltd
07.2021 - 11.2021
Head of Ramp Services
SATS HK Ltd
05.2018 - 07.2021
Manager, Ramp Services
SATS HK Ltd
11.2011 - 04.2018
Ramp Services Manager
SATS HK Ltd
11.2007 - 10.2011
Operation Supervisor
SATS HK Ltd
06.1998 - 11.2007
Services Control Officer
Hong Kong International Airport Service
08.1997 - 05.1998
Load Control Officer / Loading Officer
Cathay Pacific Airways
05.1993 - 08.1997
IATA Temperature Controlled Cargo Operations - undefined
IATA
IATA Dangerous Goods Regulation - undefined
IATA
ICAO Training Developers Course -
ICAO
Bachelor of Arts - Tourism And Airline Management
Edinburgh Napier University
High School Diploma -
Occupational Safety And Health -Baptist University
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