William Ainsworth
麥曉威
Summary
With 8 years of front-line experience, I consistently deliver outstanding customer service and build strong client relationships. A fast learner and trilingual communicator, I adapt quickly to new environments and systems and am highly motivated to contribute my skills, and energy to your team.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Venue Operation Officer (Fulltime)
N Bouldering
03.2025 - 09.2025
- Assisted with daily venue operations and general administrative tasks to ensure smooth functioning of the facility
- Provided professional front-desk and reception service, responding to customer enquiries and supporting a positive visitor experience
- Delivered bouldering classes for various age groups, adapting teaching style to different skill levels and needs
- Supported the planning and coordination of venue events, such as bouldering competitions and workshops for member
- Assisted in managing the venue’s social media presence to promote activities, events, and customer engagement
Store Assistant (Fulltime)
Marks and Spencer Hong Kong
03.2024 - 03.2025
- Assisted in daily store operations, including stock replenishment and merchandise arrangement
- Delivered customer service at the sales floor, responding to inquiries and assisting with product selection
- Performed cashier duties, including processing transactions and handling payments
- Carried out store opening and closing procedures in line with company policies
- Oversaw part-time staff during shifts to ensure smooth store operations and service standards
Guest Experience Host
Merlin Entertainments Hong Kong Limited
02.2018 - 05.2021
- Delivered high levels of customer service to all guests, ensuring a positive and welcoming experience
- Maintained up-to-date product knowledge of the attraction to accurately assist and inform guests
- Actively promoted the attraction through engaging guest interactions and recommendations
- Handled ticket sales, including processing transactions and providing appropriate ticketing information
- Supported daily retail shop operations, including assisting customers and maintaining a well-organized environment
Education
Diploma in Foundation Studies
Hong Kong Institute of Vocational Education
01-2016
Skills
Language proficiency
Hospitality background
Customer service
Strong interpersonal skills
Guest experiences
Timeline
Venue Operation Officer (Fulltime)
N Bouldering
03.2025 - 09.2025
Store Assistant (Fulltime)
Marks and Spencer Hong Kong
03.2024 - 03.2025
Guest Experience Host
Merlin Entertainments Hong Kong Limited
02.2018 - 05.2021
Diploma in Foundation Studies
Hong Kong Institute of Vocational Education