Wen Teng LAI
Yangjiang
Summary
Detail-oriented individual with exceptional communication and problem solving skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Import Operator Cum Customer Services
Hellmann Worldwide Logistics
12.2021 - 01.2025
- Expedited the release of cargo by accurately preparing and processing import documentation.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to import shipments.
- Collaborated with internal departments to ensure timely delivery of shipments, improving overall client experience.
Import Operator Cum Customer Service
AION Technologies Ltd
12.2020 - 12.2021
- Prepared accurate documentation for customs clearance and MPI checks, ensuring timely delivery of goods without delays.
- Responded to customer requests for products, services, and freight payment via WeChat and WeCom.
Retail Assistant, Manager
BONZ Group
01.2016 - 12.2019
- Drove sales of luxury leather and wool garments to international customers
- Ordered stock, set pricing and participated in merchandising
- Managed staff, recruitment efforts and staff training
- Generated reports and roster arrangements
Education
Postgraduate Diploma - Business
ICL Graduate Business School
Auckland, New Zealand01-2020
Graduate Diploma - Business (Operations Management)
Unitec
Auckland, New Zealand01-2016
Bachelor of Science - Statistics
National University of Malaysia
Selangor, Malaysia01-2012
Skills
- Microsoft Word, Excel, Power Point, Outlook
- CARGOWISE 1
Languages
Mandarin
Native or Bilingual
Cantonese
Native or Bilingual
English
Professional Working
Bahasa Malay
Professional Working
Timeline
Import Operator Cum Customer Services
Hellmann Worldwide Logistics
12.2021 - 01.2025
Import Operator Cum Customer Service
AION Technologies Ltd
12.2020 - 12.2021
Retail Assistant, Manager
BONZ Group
01.2016 - 12.2019
Postgraduate Diploma - Business
ICL Graduate Business School
Graduate Diploma - Business (Operations Management)
Unitec
Bachelor of Science - Statistics
National University of Malaysia
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