Wendy Leung Nga Kwan
Https://www.linkedin.com/in/wlp25/
Summary
A versatile professional with nearly two years of community relations experience and expertise in education and content development, possesses with strong skills in English and Chinese written communication, a Master degree in Teaching Chinese as a Foreign Language (with distinction), a values-driven mindset and priority in grounding practice in knowledge for true mastery, adaptability in diverse context, and continuous growth.
Overview
28
28
years of professional experience
Work History
Community Relations Officer
Urban Group
08.2023 - 04.2025
- Worked with stakeholders (community members, vendors, NGOs, Owners’ Committee, internal staffs,) to identify needs and interest of a residential community with 10,642 households.
- Developed and implemented over 60 projects, events, activities and training (seminars, workshops, conference, charitable activities, pledges and contests) to meet the needs of the community members.
- Facilitated knowledge-sharing, experience-sharing and opinion exchange by developing and implementing activities on topics such as child-support, parental-support, mental and physical wellness.
- Engaged relevant parties, including community members, external stakeholders, internal staffs to actively participate in community activities, and fostered long-lasting support network between them.
- Kept all 10,642 households of community members informed about upcoming events, activities, and opportunities of engagements by maintaining communication channels.
- Ongoing operations and maintenance of the online platform for all 10,642 households of community members.
- Establish and maintain relationships with external stakeholders, including vendors, industry associations, government departments, district councilors, NGOs and local businesses to enhance community welfare.
- Monitored and evaluated the effectiveness of programs, identified areas for improvement, and make recommendations for continuous improvement.
- Created promotional collateral, project and administrative documentation (posts in online platform, reports, correspondence, posters, notices, minutes, and emails).
- Managed donation requests and pledge applications, supporting the funding processes and enhancing corporate image.
Associate Teacher
St Francis Xavier’s College
10.2022 - 08.2023
- Collaborated with teachers, staffs and external partners to plan and implement school-wide events and extracurricular activities, fostering cohesive school community and enhancing student engagement.
- Facilitated teachers to prepare students’ marks, and report about their academic or non-academic performance.
- Assisted teachers to prepare lesson materials.
Private Chinese Tutor
Self-employed
02.2008 - 09.2022
- Delivered Chinese language tutoring to hundreds of diverse learners (children, teenagers, and adults, who are learning Chinese as first or second language) in both individual and group settings, fostering a dynamic environment for active learning.
- Engaged students with diverse learning needs through customized and creative methods and material to encouraged active engagement and participation, build confidence and enhance motivation to learn.
- Maintained close communication with parents and students to analyzed individual needs, interest and strength.
- Established and maintained strong relationships with students and parents for progress updates and feedback to continuously access effectiveness of teaching and make improvement accordingly.
- Managed all aspects of a small tutoring business to ensure high-quality educational experience.
Marketing Executive
Green Peace China Hong Kong
01.2007 - 02.2008
- Organized and participated in events, seminars, workshops, concert, exhibitions, and donor gatherings to foster community connections and engage stakeholders to support organization’s objectives.
- Managed websites and digital marketing campaigns, optimized outreach efforts to support stakeholder engagement.
- Developed and executed marketing strategies across online and offline channels to enhance public engagement.
- Wrote, edited, and proofread high-quality marketing content for digital and printed collaterals.
- Collaborated with vendors, including digital marketing services provider, to coordinate and implement effective marketing campaigns and initiatives.
Editor
Ossima Publishing Group
05.2006 - 10.2006
- Produced engaging content for magazines and newspaper through comprehensive research and interviews on diverse topics.
Temporary System Assistant
Hong Kong Film Archive
01.2006 - 03.2006
- Assisted in the cataloguing the collection of films collection and related materials.
Temporary Assistant Manager
Tsuen Wan Town Hall
08.2005 - 12.2005
- Supervised daily venue operation, and provided direct customer services including complaint resolution.
Feature Editor
Phoenix Satellite Television
12.2000 - 12.2004
- Developed engaging and unique ideas to set the direction of programs and content.
- Researched, gathered information, conducted interview, and wrote scripts, demonstrating strong content development and communication skills.
- Coordinated all logistic and administrative arrangements for program production.
Copywriter / Executive
NSource Hong Kong Limited
04.2000 - 11.2000
- Developed content in Chinese and English for packaging, user instructions, catalogues, leaflets, website and related marketing collaterals for health products and services.
Scriptwriter
Asia Television Limited
04.1998 - 10.1999
- Researched, wrote script, and provided production assistance for diverse television programs, including documentaries and new stories, including the award winning programs (尋找他鄉的故事).
Logistic Planner
Philips Electronic China Group
08.1997 - 03.1998
- Coordinated international training and sight-seeing tour logistics for customers and managed inventory records.
Education
Master of Arts - Teaching Chinese as a Foreign Language (with Distinction)
The Hong Kong Polytechnic University
Bachelor of Arts - Language and Communication
The Hong Kong Polytechnic University
Certificate Programme - Teaching Putonghua
School of Continuing And Professional Studies, The Chinese University of Hong Kong
Awards
CBS Prize for Distinguished Postgraduate Students, 2022/23, The Hong Kong Polytechnic University
Abilities And Skills
Participated in : Community Engagement & Management, Stakeholder Relations & Communication, Knowledge / News Sharing Facilitation, Event Execution, Online-Platform Operation and Maintenance, Training organization, Education and Learning Facilitation for Diverse Learners, Content development & Editing, Promotional Material Production, Written Communication in English & Chinese, Engagement & Management, Stakeholder Relations & Communication, Knowledge / News Sharing Facilitation, Event Execution, Online-Platform Operation and Maintenance, Training organization
Expert in : Education and Learning Facilitation for Diverse Learners, Content development & Editing, Promotional Material Production, Written Communication in English & Chinese, Putonghua Proficiency (Grade Two, Level B - Putonghua Proficiency Test of National Language Commission)
Personal attributes : Values-driven Committed, Passion for Education and younger generation, Collaborative, End-to-end Project Ownership, Capacity for Self-Directed Learning, Strive for Excellence and Improvement, Creative Problem Solving, Dedicated and Responsible, Resulted oriented
Expected Salary
Negotiable based on the overall compensation package and the role
Timeline
Community Relations Officer
Urban Group
08.2023 - 04.2025
Associate Teacher
St Francis Xavier’s College
10.2022 - 08.2023
Private Chinese Tutor
Self-employed
02.2008 - 09.2022
Marketing Executive
Green Peace China Hong Kong
01.2007 - 02.2008
Editor
Ossima Publishing Group
05.2006 - 10.2006
Temporary System Assistant
Hong Kong Film Archive
01.2006 - 03.2006
Temporary Assistant Manager
Tsuen Wan Town Hall
08.2005 - 12.2005
Feature Editor
Phoenix Satellite Television
12.2000 - 12.2004
Copywriter / Executive
NSource Hong Kong Limited
04.2000 - 11.2000
Scriptwriter
Asia Television Limited
04.1998 - 10.1999
Logistic Planner
Philips Electronic China Group
08.1997 - 03.1998
Bachelor of Arts - Language and Communication
The Hong Kong Polytechnic University
Master of Arts - Teaching Chinese as a Foreign Language (with Distinction)
The Hong Kong Polytechnic University
Certificate Programme - Teaching Putonghua
School of Continuing And Professional Studies, The Chinese University of Hong Kong
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