Wei Yee Pandora Jody Chu
Manager -F&B - Services
Tsuen Wan,NTW
Summary
Dynamic F&B Manager with a proven track record at Rosewood Hotel, excelling in cost control and labor management. Enhanced customer satisfaction through effective problem-solving and teamwork, while fostering a collaborative environment. Achieved significant improvements in service delivery and employee retention, driving profitability and operational excellence.
Overview
20
20
years of professional experience
3
3
Languages
Work History
F&B Manager- Butterfly Patisserie
Rosewood Hotel
Tsimshatsui, Hong Kong
02.2025 - Current
- Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
- Reduced labor costs while maintaining exceptional service standards by effectively managing employee schedules and shift assignments.
- Evaluated customer feedback data to identify areas for improvement in product offerings or service delivery methods.
- Developed strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
- Maximized employee retention by creating a supportive work environment focused on teamwork and professional growth opportunities.
Assistant Manager - In Room Dinning
Rosewood Hotel
Tsimshatsui, Hong Kong
03.2019 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
Restaurant Manager
FoFo Spanish Restaurant
Central, Hong Kong
02.2012 - 03.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Developed unique events and special promotions to drive sales.
Room Service Order Taker
Mandarin Oriental Hotel Hong Kong
Central, Hong Kong
03.2006 - 11.2012
- Increased overall guest satisfaction ratings by consistently offering prompt assistance with special requests or dietary needs.
- Assisted in training new Room Service Order Takers, sharing best practices for delivering exceptional customer service.
- Developed rapport with returning guests, remembering their preferences to provide an even more personalized room service experience.
- Enhanced guest satisfaction by promptly and accurately taking room service orders over the phone.
- Streamlined order processing by effectively communicating with kitchen staff and ensuring timely delivery of meals.
Education
High School Diploma -
Blackpool & Fylde College (England)
England 04.2001 -
Skills
Labor management
Scheduling staff
Cost control
Self motivation
Allergy awareness
Food and beverage operations
Service delivery management
Teamwork and collaboration
Customer service
Problem-solving
Hospitality management
Timeline
F&B Manager- Butterfly Patisserie
Rosewood Hotel
02.2025 - Current
Assistant Manager - In Room Dinning
Rosewood Hotel
03.2019 - 02.2025
Restaurant Manager
FoFo Spanish Restaurant
02.2012 - 03.2019
Room Service Order Taker
Mandarin Oriental Hotel Hong Kong
03.2006 - 11.2012
High School Diploma -
Blackpool & Fylde College (England)
04.2001 -