WAN YIN WONG
NYL
Summary
Successful Customer Service with 15 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
17
17
years of professional experience
Work History
Customer Service Assistant
Zung Fu Company Limited
08.2022 - Current
- Providing warm welcome to customers in Mercedes-Benz Showroom, understand their needs and ensure the Best Customer Experience is achieved
- Following up closely with customers and internal parties to ensure all service requests are being attended efficiently
- Supporting marketing / promotional activities and perform administrative duties
- Support ad hoc assignments arranged by managers
Beauty Therapist
eyedear
07.2020 - 07.2022
- Perform treatments, promote services and products
- Help customers discover the features and benefits and help them be the best version of themselves
- Follow up the treatment records of each customer, and provide customers with one-to-one beauty-related knowledge related treatment services
Senior Customer Service Officer
PAL e-Commerce Logistics Limited
01.2019 - 05.2020
Customer Service Officer
Pacific Air (HK) Limited
02.2017 - 12.2018
- Manage customer’s enquiries, freight bookings and quotations through telephone and e-mail correspondence
- Handle customers’ requests and complaints and provide necessary support and service in a professional manner
- Perform clerical and administrative duties including data entry, invoicing processing, rate filing
- Collect market intelligence and prepare reports to management
- Maintain excellent relationship with airlines’ principals
- Handle customer claims
- Perform any other ad hoc duties as assigned
Cargo Reservation Agent
Best Holidays Ltd
05.2016 - 12.2016
- Manage and ensure the smooth handling of all day to day cargo booking activities for the Hong Kong station
- communicate regularly with local customers on reservation and flight status
- Liaise with Turkish Cargo Headquarter team for tracing and provide necessary follow-up with customers
- Respond to customer’s questions, problems, requests and/or complaints
- Handle the daily flight planning
- Report to Hong Kong Regional Cargo Manager
Administrative Officer
Spring International Travel Service (HK) LTD
01.2013 - 05.2016
- General word processing, filing, copying and faxing.
- Ordering of equipment, materials and office supplies.
- Implement financial policies and procedures, establish and maintain cash controls
- Monitor cash reserves, prepare and reconcile bank statements
- Processes supplier invoices, Maintain the purchase order system
- Ensure transactions are properly recorded and entered into the computerized
Passenger Services Officer
Jardine Aviation Services
05.2011 - 04.2013
- To provide passenger services operations by providing professional customer services to passengers
- To facilitate the departure and arrival processes to maintain a secured, punctual and safe operations on behalf of customer airlines
- Providing passenger services at check-in counter, flight information desk, arrival / transit hall and boarding gate
- Conducting travel document checking, seat assignment, data entry, queue management and excess baggage collection
Part-time Ice Rink Assistant
Swire Properties
12.2008 - 05.2011
- Maintain ice surface safety
- Provide first aid service
- Provide skate rental service
- Help customers to solve their questions
Education
Diploma - Travel & Tourism and Airline Operations Studies
05-2011
Yi Jin Programme - Languages
06-2009
secondary 1 - 5 - undefined
06-2008
Primary 1 - 6 - undefined
06-2002
Skills
Driving Licence
Certificate in First Aid
Outbound Tour Escort Certificate Examination
Abacus Basic Reservation Examination
INTERNSHIPS
- Placement (Human Resources Department), Hong Thai Travel Services Ltd.
- - Support for Department Operation
- - Assist in any assigned ad hoc project
- Dec 2009 — Feb 2010
Timeline
Customer Service Assistant - Zung Fu Company Limited
08.2022 - Current
Beauty Therapist - eyedear
07.2020 - 07.2022
Senior Customer Service Officer - PAL e-Commerce Logistics Limited
01.2019 - 05.2020
Customer Service Officer - Pacific Air (HK) Limited
02.2017 - 12.2018
Cargo Reservation Agent - Best Holidays Ltd
05.2016 - 12.2016
Administrative Officer - Spring International Travel Service (HK) LTD
01.2013 - 05.2016
Passenger Services Officer - Jardine Aviation Services
05.2011 - 04.2013
Part-time Ice Rink Assistant - Swire Properties
12.2008 - 05.2011
Canossa School - Primary 1 - 6,
Cognitio College - secondary 1 - 5,
The Hong Kong Institute of Education - Yi Jin Programme, Languages
Hong Kong Travel & Tourism Training Centre - Diploma, Travel & Tourism and Airline Operations Studies