WAI HAN WAN JESSICA

• Carried out site visit and interview with person-in-charge of estates, villages, buildings etc by requested
• Consolidated all existing data about the current waste disposal and recycling facilities of the buildings by interviewing and taking photos
• Entered data, generated reports, and produced tracking documents to ensure the data is the latest on hand
• Gathered and organized materials to support operations.
• Raised the public awareness on recycling policy, proper waste separation at source and clean recycling, latest recycling spots and activities by participating education and promotional events in estates, wet markets, schools, MTR etc. such as Green@Aberdeen and Food Waste promotion etc
• Educated the public on clean recycling and how to use the latest smart recycling bins by holding game booths and activities
• Collected the recycling volume and participating amount for post event evaluation
• Conducted the on-site assessment of the 'Waste Management and Recycling Review Form' with the property management or household and note down the details about the current status of garbage handling, existing recycling facilities and awareness of recycling of the residents
• Enhanced property management satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Assisted the ad-hoc fieldwork tasks including checking the plastic packaging of vegetables and fruits in selected supermarkets etc.
• Delegated tasks to administrative support staff to organize and improve office efficiency.

• Supported and updated the website content development and production for company's brand site.
• Reported the issues of the website to HQ or vendor; executed website maintenance with basic html coding to ensure the website runs smoothly.
• Executed UAT for website enhancement; Led the website content revamp project from planning, development, execution to launch.
• Worked with HQ on brand change project for modifying all old brand information from website to SNS channels.
• Researched the digital marketing performance and enhanced the customer journey;
• Updated the content of intranet portal for internal communication;
• Enhanced customer engagement through the creation of compelling content for websites and social media platforms such as Facebook, LinkedIn, Youtube, etc;
• Collaborated with internal and external parties for marketing collaterals production such as brochures;

Website：

• Updated website content via Content Management System and maintained the website publishing process to ensure quality and assurance;
• Proactively identified potential security vulnerabilities within the site's codebase and collaborated with developers on implementing necessary fixes.
• Ensured website accessibility compliance by adhering to established guidelines and best practices.

Digital signage:

• Coordinated with internal stakeholders and external vendors to manage the daily content publishing of digital signage for different venues in the district.
• Basic retouch promotional materials.
• Assisted in drafting the guidelines, templates and materials specifications for internal users and venue hirers.
• Verified and tested the UAT for digital signage system for new developments and implementation of new buildings i.e M+ and WKCDA Tower.
• Supported development of reporting functions.

Video platform:

• Contributed to the project of the West Kowloon Digital Platform (digital.westkowloon.hk) from planning, development, UAT to launch;
• Operated the video platform to provide digital content and engagement with the public.
• Assisted in analyzing the video views.
• Supported administrative works.

• Prepared tutorial classes for primary students, handled complaints and daily administrative works.

• Responsible for costume registration, distribution, cleaning and repairing.