Trained new employees on company procedures, products, and best practices in customer service.
Assisted in implementing new policies or procedures aimed at improving customer experience throughout the organization.
Monitored inventory levels to ensure adequate stock availability for customers' needs.
Senior Security Officer
China Oversea Property Limited
Hong Kong
05.2012 - 09.2018
Maintained detailed records of all security-related activities for accurate reporting and analysis purposes.
Reduced security breaches by developing and enforcing strict policies and procedures.
Developed strong relationships with local law enforcement agencies, facilitating effective collaboration during critical incidents.
Demonstrated strong leadership skills in the face of high-pressure situations, providing clear direction to team members during crisis response efforts and ensuring a swift return to normalcy once any immediate threats were neutralized.
Streamlined incident reporting processes, allowing for more efficient data collection and analysis in support of continuous improvement efforts related to organizational security practices.
Education
Diploma Of Business And Computing - Business And Computing
Martin College
Sydney, Australia
01.1997 - 08.1999
Skills
Emergency planning
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Timeline
Senior Security Officer
China Overseas Property, Limited
04.2023 - 02.2024
Customer Service Assistant
Savills Papa Limited
11.2018 - 03.2023
Senior Security Officer
China Oversea Property Limited
05.2012 - 09.2018
Diploma Of Business And Computing - Business And Computing
Assistant Property Manager ( Facility Management) at China Overseas Property Service Ltd.Assistant Property Manager ( Facility Management) at China Overseas Property Service Ltd.