Wang-Kit Tsoi
233 Kau Liu Ha, Tai Po
Summary
Effective graduated student committed to learning, developing skills in Business Management and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Lead Talent International Limited
07.2023 - 09.2023
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Sales
Lead Talent International Limited
07.2021 - 09.2021
- Increased sales revenue by implementing effective sales strategies and coaching the sales development team.
- Grew sales utilizing business-to-business sales tactics.
- Developed sales strategy to meet established sales objectives.
Education
Bachelor of Science - Business Management
City, University of London (Bayes Business School)
London, United Kingdoms 09.2021 - 05.2024
High School Diploma -
Abbey College Cambridge
Cambridge, United Kingdoms 09.2019 - 06.2021
Skills
Data Analysis
Adaptability
Team Support & Collaboration
Market Research
Timeline
Customer Service Representative
Lead Talent International Limited
07.2023 - 09.2023
Bachelor of Science - Business Management
City, University of London (Bayes Business School)
09.2021 - 05.2024
Sales
Lead Talent International Limited
07.2021 - 09.2021
High School Diploma -
Abbey College Cambridge
09.2019 - 06.2021
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