Wai Yan Law

• Main work at Yau Ma Tei , Sheung Wan ( Wing On Department Store) , Kowloon Tong
• Drive efficiency by streamlining beauty consultation processes and protocols.
• Spearhead initiatives to improve client satisfaction through tailored beauty solutions
• Enhance inventory management practices to ensure optimal product availability
• Collaborated with fellow beauty consultants to create promotional events that boosted store traffic and sales.
• Provided exceptional customer service, addressing concerns promptly and professionally while maintaining a positive attitude.
• Increased sales revenue through effective upselling of premium skincare products and cosmetic lines.
• Developed strong rapport with clients, leading to repeat business and increased clientele base.
• Implemented client retention strategies such as follow-up calls or emails, contributing to a high level of customer loyalty
• Achieved monthly sales goals consistently by utilizing effective selling techniques tailored to individual customer needs.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Processed product purchases and payments, coordinating packaging, inventory management, and varying customer requests simultaneously
• Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
• Provided personalized skincare recommendations to specifically target top concerns.
• Performed cash, card, and check transactions to complete customer purchases
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Recommended complementary purchases to customers, increasing revenue.
• Lead team in delivering personalized skincare consultations and product recommendations.
• Mentor junior consultants to enhance customer service and sales strategies.

• Main work at spot such as Central ( Mandarin Oriental) ,Causeway Bay ( Hysan)

• Implemented inventory management practices, ensuring optimal stock levels for popular products
• Processed payments, entering sales in register for prompt customer service.
• Maintained counter and display areas for cleanliness and organization.
• Actively promoted store events and promotions to encourage customer participation and drive sales growth.
• Lead new colleagues to master the company environment and product sales skills
• Manage the daily main operations of Central and Causeway Bay stores at the same time

• Main work at tourist spot such as Tsim Sha Tsui (Sogo, Facess), Causeway Bay (Sogo), Mong Kok
• Provide consultation to customers with in depth knowledge of the products
• Achieve Sales target and excellent customer service standard
• Reflect customer needs to team and supervisor in increasing sales quality
• Provide trainings with newly join staff, human resource arrangement and schedule daily operations
• Lead and assist the VIP event,Thankful Week (Sogo) and other related sales operation
• Finalized purchases and processed payments
• Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty
• Displayed merchandise to present visually appealing arrangements that drive sales
• Capitalized on upselling opportunities for additional products and service to increase sales numbers
• Evaluated customer skin to determine unique conditions and skin type.

• Mainly work at tourist spot such as Tsim Sha Tsui
• Achieve Sales target and excellent customer service standard
• Provide make up and skincare service to customers with in depth knowledge of operations
• Achieve Sales target and excellent customer service standards
• Maintain Sales counter daily operations
• Recommended appropriate products to meet customers individual needs
• Finalized purchase and processed payments
• Showed customers how to apply makeup and other products to achieve desired look
• Evaluated customer skin to determine unique conditions and skin type.

• Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.