WAI MING RAYMAND LO
Hong Kong
Summary
Experienced information technology professional with a proven track record of over 15 years in information resources management, telecommunications technology, vendor management, and project management. Leveraging technical expertise to drive successful project outcomes and optimize organizational efficiency. Collaborating with cross-functional teams to develop and implement innovative solutions aligned with business objectives. Demonstrating strong leadership abilities and a strategic mindset to navigate complex IT landscapes and deliver measurable results.
Overview
17
17
years of professional experience
Work History
ICT Manager
ICT Manager
06.2024 - Current
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Communicated with the executive team and Principal to maximize development efficiencies and resolve technology issues.
- Oversee the IT operations and technology projects for the school, ensuring a robust and efficient IT infrastructure.
- Implement educational technology initiatives to enhance teaching and learning experiences.
- Manage IT support services, including troubleshooting and user training for staff and students.
- Collaborate with educators to integrate technology into the curriculum effectively
IT Operational and Technical Project Manager
MARS Veterinary Health Asia
01.2023 - 06.2024
- Company Overview: MARS Veterinary Health or MVH for short is an MNC with their Head Office based in USA
- Drive digitalization within the Hong Kong and Asia by introducing the following projects
- A
- Centralize Asia IT Service Desk and cut down respond time from average 4 Days to 30 mins
- B
- O365 implementation for new acquired business
- C
- Full infrastructure upgrade in all of the clinics in Hong Kong (inc network and voip)
- D
- Change of new IT service vendor in HK to better support our clinics in different locations
- Monthly stakeholders meeting to update on new IT improvements and propose new projects that can improve the business
- MARS Veterinary Health or MVH for short is an MNC with their Head Office based in USA
Assistant IT Manager
Scania Hong Kong
03.2022 - 01.2023
- Company Overview: Scania (Hong Kong) Ltd
- Is a multinational corporation with their Head Office based in Sweden
- Drive digitalization within the Hong Kong branch by introducing projects:
- A
- Upgraded the boardroom system to a wireless plug and play BYOD System, making meetings easier, user-friendly, and more professional
- B
- Implemented a Digital Room Management system for booking meeting rooms via an app or scanning a QR Code, reducing double bookings and missed appointments
- C
- Implemented DocuSign and Scrive for digital signatures to speed up procurement approval process and move towards a paperless system
- D
- Introduced an e-fax app for the Sales Admin team to send and file vehicle licensing information on the go
- E
- Implemented OneDrive for paperless filing in the Procurement Department, with plans to roll out to other departments
- F
- Upgraded workshop processes by implementing a digital form on a tablet for filling out diagnostic information
- Set up monitoring with SolarWinds on both data centres in Hong Kong for 100% uptime assurance
- Managed 0365 and Annual budget of USD 1 million
- Conducted monthly stakeholders meetings to update on IT improvements and propose new projects for business enhancement
- Scania (Hong Kong) Ltd
- Is a multinational corporation with their Head Office based in Sweden
IT Service Engineer
Merit Medical Hong Kong
06.2019 - 02.2022
- Company Overview: Merit Medical is an MNC with their head office based in USA
- Responsible for end user support, application, and hardware support within the APAC region
- Migration of DMS system from conventional server to AWS Cloud – The servers for our DMS system have reached EOL
- I proposed the AWS cloud solution after intensive research, cost comparison, and aligning with long-term business and IT directions
- Enforced better security by introducing 2FA and the use of WSUS servers
- Provided L1 and L2 user support and datacentre support
- Maintained uptime of 100%
- Digitalized document library to MS SharePoint, OneDrive, and Teams
- Had hands-on experience with Cisco hardware
- Performed KACE reporting to update all user support tickets for future support and reference
- Merit Medical is an MNC with their head office based in USA
IT Manager - EMEA
Menzies Aviation (Africa) Pty Ltd
03.2008 - 06.2019
- Company Overview: Menzies Aviation is an MNC with their head office based in the UK
- I was part of their South African branch and my role was an IT Manager for the EMEA Region which included Africa, Middle East, and India
- I was fully responsible for the IT Department and worked alongside 5 engineers
- Opening Amsterdam cargo forwarding warehouse - ad hoc project as part of a global team I was assigned to lead the project in Netherlands, Amsterdam for our new cargo forwarding warehouse
- Relocation of Offices in Tokyo, Japan
- Rebuilding of offices in Saint Martin, Caribbean – After hurricane Irma the office in St Martin, Caribbean needed to be rebuilt and I was placed to lead the project ad hoc
- Opening of the Windhoek Airport in Namibia – As our business was expanding in Africa, I was assigned to lead the project of building and opening the VIP Lounge, the Menzies check-in offices, and the check-in counters in Windhoek, Namibia
- Opening new offices in OR Tambo Airport, South Africa - due to our cargo forwarding business expanding we have to move our old office to a new office space which is 3x the size
- Opening new VIP Lounges in OR Tambo International Airport, Cape Town International Airport, and King Shaka International Airport, South Africa
- Migration of PABX phone system to Cisco VOIP system
- O365 migration
- ServiceNow administration – As admin on ServiceNow I have to assign all support tickets across the region to my 5 engineers in a timely manner to ensure the SLAs are met
- Digitalization for Procurement Department, HR, and Parts Warehouse by introducing OneDrive and MS Teams folder
- Server to VMware migration
- Annual budget management of USD 2 million
- Maintain 99% uptime for all network and voice communications - as Africa is really unstable with power and has issues with cable theft, I have implemented 4 types of connection – MPLS, P2P wireless, fiber, and 5G – and also 2 backup power sources – Battery UPS and Solar), as well as all of data lines are being monitored with SolarWinds
- Monthly stakeholders meeting to update on IT improvement and new projects
- Yearly stakeholders meeting for the overall IT budget for the new year
- Menzies Aviation is an MNC with their head office based in the UK
Education
BSC - Computer Engineering
UNISA
01.2008
Skills
- Aws AWS Cloud
- Budget Management
- Cisco
- DocuSign
- Firewall
- Mpls
- Ms sharepoint
- Ms teams
- OneDrive
- P2p
- Proxy
- ServiceNow
- SharePoint
- SolarWinds
- Strategic Planning
- VMWare
- Voip
- Wsus
- Hyper-V
- O365
- Azure AD
Accomplishments
- Saved 14 million HKD with vendor management.
- Full VOIP roll out in South Africa.
- BYOD roll out in Scania.
Languages
English
Chinese
Mandarin
Timeline
ICT Manager
ICT Manager
06.2024 - Current
IT Operational and Technical Project Manager
MARS Veterinary Health Asia
01.2023 - 06.2024
Assistant IT Manager
Scania Hong Kong
03.2022 - 01.2023
IT Service Engineer
Merit Medical Hong Kong
06.2019 - 02.2022
IT Manager - EMEA
Menzies Aviation (Africa) Pty Ltd
03.2008 - 06.2019
BSC - Computer Engineering
UNISA
Similar Profiles
Ernst ViceiszaErnst Viceisza
NA at ICT-ondersteuner / Zelfstandig ICT-klankbordNA at ICT-ondersteuner / Zelfstandig ICT-klankbord
Ricardo GonzalezRicardo Gonzalez
Account Manager at Commercial supervisor associate account manager / Senior Associate Account Manager/ Builder's Risk Account ManagerAccount Manager at Commercial supervisor associate account manager / Senior Associate Account Manager/ Builder's Risk Account Manager
Yuvaraj ThiruvamoneyYuvaraj Thiruvamoney
Cloud BI Service Delivery Lead at Tech Mahindra ICT ServicesCloud BI Service Delivery Lead at Tech Mahindra ICT Services
Hazel Hei Tung LamHazel Hei Tung Lam
Tutor at PrivateTutor at Private
Marc YanMarc Yan
Sales Manager at AUB LtdSales Manager at AUB Ltd