Wai Ming Law
Veterinary Clinic Receptionist
NAM SHAN EST, SHEK KIP MEI KLN
Summary
Proven track record in enhancing service quality and guest relations, demonstrated through dynamic roles at 8 IZAKAYA and Hospital Authority. Excelled ervice, fostering significant improvements in customer satisfaction. Skilled in data ensuring smooth operational flow. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons.
Overview
10
10
years of professional experience
Work History
Restaurant Waiter
8 IZAKAYA
08.2019 - 02.2024
- Answering customers' questions, and recording orders .
- Cultivating warm relationships with regular customers.
- Supporting fellow waitstaff through teamwork during busy time, sharing responsibilities as needed.
- Processing cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Assistant Captain
Neway
11.2017 - 09.2019
- Ensuring smooth restaurant functions with effective team communication and coordination among staff members.
- Addressing customer complaints and inquiries to verify satisfaction.
PCA
Hospital Authority
01.2014 - 12.2014
- Ensuring proper hygiene practices followed by assisting with bathing, grooming tasks.
- Monitoring vital signs and reported changes in patient condition to medical professionals promptly.
- Assisting disabilities fir daily activities.
Education
Health Care Practice
Caritas Community&Higher Education Service
07.2013
High School Diploma -
CMA Secondary School
04.2001 -
Skills
Service Quality
Order Taking
Data Entry
Order Management
Customer Service
Phone Etiquette
Availability
July 9,2024
Timeline
Restaurant Waiter
8 IZAKAYA
08.2019 - 02.2024
Assistant Captain
Neway
11.2017 - 09.2019
PCA
Hospital Authority
01.2014 - 12.2014
High School Diploma -
CMA Secondary School
04.2001 -
Health Care Practice
Caritas Community&Higher Education Service
Similar Profiles
Arlene EvangelistaArlene Evangelista
Content & Social Media Manager at Izakaya MatsuriContent & Social Media Manager at Izakaya Matsuri
Kaya BunneyKaya Bunney
Server-Restaurant at Izakaya ToraServer-Restaurant at Izakaya Tora
Alex B. HymansonAlex B. Hymanson
Server at Momotaro and Izakaya, Boka Restaurant GroupServer at Momotaro and Izakaya, Boka Restaurant Group
Kaiwen ZhongKaiwen Zhong
Chinese Tutor at Self- employedChinese Tutor at Self- employed
Li Ka Yau, GaryLi Ka Yau, Gary
Assistant Manager - Talent Acquisition (Contract) at Sodexo Hong Kong LimitedAssistant Manager - Talent Acquisition (Contract) at Sodexo Hong Kong Limited