WAI LOK SO
BARISTA
Tiu Keng Leng
Summary
Adept at beverage preparation and espresso machine operation, I enhanced customer satisfaction and sales at DEILFANCNE by creating personalized drinks and fostering a welcoming environment. Skilled in cash handling and maintaining cleanliness, my proactive approach and friendly demeanor significantly contributed to a positive customer experience.
Overview
5
5
years of professional experience
Work History
BARISTA
DEILFANCNE
10.2021 - 05.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Bartender
Sound Department
05.2021 - 02.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Sales
UNIQLO
03.2019 - 01.2020
- Boosted sales performance by developing and implementing effective sales strategies and techniques.
- Increased commercial sales revenue by consistently meeting and exceeding sales targets.
Education
Associate of Science - Sport Coach
Hong Kong Baptist University
Kowloon TongHigh School Diploma -
MAN KWAN QUALIED COIIEGE
Tiu Keng Leng, Hong Kong09-2018
Skills
Coffee latte art tips
Understand the techniques and skills of bartending
Establish a relaxed and pleasant process with customers
Listen patiently to guests requests and needs
Word processing
*personal advantages *
I think i am a bit of a perfectionist Everything i finish or drink must be above standard
Teamwork is important,and i like to create a relaxed and pleasant working environment with my colleagues
Timeline
BARISTA
DEILFANCNE
10.2021 - 05.2024
Bartender
Sound Department
05.2021 - 02.2022
Sales
UNIQLO
03.2019 - 01.2020
Associate of Science - Sport Coach
Hong Kong Baptist University
High School Diploma -
MAN KWAN QUALIED COIIEGE