Wai Lok Lam, Dustin
Summary
Results-driven Sports and Exercise Science graduate from Lancaster University with a strong competitive edge as a former Hong Kong regional professional swimmer. Track record includes achieving top-ranked sales advisor status at BT Group/EE, consistently exceeding sales targets and enhancing customer satisfaction. Diverse work experiences and fluency in multiple languages contribute to being a skilled communicator eager to effectively contribute and grow within your company.
Overview
9
9
years of professional experience
Work History
B2B Sales Executive
Be Pure HK
07.2024 - 08.2024
- Streamlined sales processes to increase efficiency, saving time and resources for the company.
- Expanded Client Base: Developed and maintained strong B2B relationships, distributing health supplements to retail clients
- Lead Generation: Proactively generated and qualified leads, resulting in a robust sales pipeline
- Sales Success: Closed high-value deals with business clients, consistently exceeding sales targets.
Sales Advisor
EE/BT Group UK
09.2023 - 06.2024
- Achieved Top Sales Position: Ranked #1 out of 750 advisor in the UK within three months, showcasing exceptional sales skills and commitment to performance excellence
- Boosted Sales through Cross-Selling: Identified customer needs to effectively cross-sell and up-sell products, significantly increasing sales and customer satisfaction
- Enhanced Customer Loyalty: Delivered personalized service and solutions, fostering strong customer relationships and repeat business
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
Swimming Coach
Pacific Swimming Club
06.2021 - 09.2023
- Developed Skills and Confidence: Successfully coached group and individual classes, enhancing swimming skills and boosting confidence across all age groups and abilities
- Built Strong Client Relationships: Maintained excellent rapport with clients, including parents, seniors, and individuals with disabilities
- Adaptable and Composed: Remained calm and effective in dynamic environments, ensuring a positive and safe experience for all participants.
- Implemented safety protocols to ensure swimmer well-being during all training sessions and competitions.
- Demonstrated proper use of equipment to enhance performance of swimmers.
Swimmer
Lifeguard |Hong Kong Hyatt Hotel
06.2021 - 09.2023
- Safety: Monitored pool activities and proactively addressed potential hazards, maintaining a safe environment
- Emergency Response: Executed rescues and administered first aid efficiently during emergencies
- Focused and Professional: Maintained concentration and professionalism during long shifts
- Managed High Traffic: Effectively controlled the pool environment during peak hours, ensuring safety and order.
Athlete
Hong Kong Regional Swimming Team
06.2015 - 09.2021
- Top 3 Ranked Swimmer: Achieved top 3 ranking in Hong Kong regional competitions
- Competitive Spirit: Developed strong discipline, resilience, and focus in high-stakes environments
- Teamwork and Leadership: Collaborated effectively with teammates to achieve collective goals
- Performance Under Pressure: Excelled in competitive settings, consistently delivering top performances.
- Adapted quickly to changes in competition schedules or environments, demonstrating mental agility and composure under pressure.
Education
Bachelor of Science - Sports And Exercise Science
Lancaster University
07.2024
High School Diploma -
GCSE
03.2022
High School Diploma -
IELTS
07.2020
Skills
- Sales Presentations
- Objection handling
- Strategic Prospecting
- Pipeline Management
- Closing Techniques
- Upselling strategies
- Cold-calling
- Cross-selling techniques
- Sales strategy
Timeline
B2B Sales Executive
Be Pure HK
07.2024 - 08.2024
Sales Advisor
EE/BT Group UK
09.2023 - 06.2024
Swimming Coach
Pacific Swimming Club
06.2021 - 09.2023
Swimmer
Lifeguard |Hong Kong Hyatt Hotel
06.2021 - 09.2023
Athlete
Hong Kong Regional Swimming Team
06.2015 - 09.2021
Bachelor of Science - Sports And Exercise Science
Lancaster University
High School Diploma -
GCSE
High School Diploma -
IELTS
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