Wai Leung Patton Ching
Hong Kong,China
Summary
Having 10 years’ experience of IT technical support with a customer-oriented attitude, and with an enthusiasm to learn and adapt the new technologies. I am looking for an innovative, challenging, and rewarding career.
Overview
4
4
Certifications
12
12
years of post-secondary education
9
9
years of professional experience
Work History
Service Engineer
United Overseas Bank (UOB)
Hong Kong, China
08.2020 - 10.2020
- Provide technical support for more than 200 users of a Singaporean multinational bank
- Resolve the user’s service inquiries and requests, and expedite the process with the supporting colleague
- Escort the vendors for maintenance of the server room’s equipment, provide the assistance when the repair or component replacement is necessary
- Perform the immediate backup and restoration for the users when they have lost the vital documents
- Deploy the new workstations with the new software, configure the network properties and hardware for the new users and old PC upgrade task
- Backup the emails for the users before they leave the company
- Key achievement: Oversee the relocation of the trading department’s equipment at mid-Oct 2020
Service Engineer
Bank of China International (BOCI)
Hong Kong, China
05.2020 - 07.2020
- Provide technical support for more than 300 users of a stated-owned bank’s subsidiary security company in Hong Kong
- Resolve the user’s service inquiries and requests, and expedite the process with the supporting colleague
- Escort the vendors for maintenance of the server room’s air conditioning system, provide the assistance when the repair or component replacement is necessary
- Perform the immediate backup and restoration for the users when they have lost the vital documents
- Deploy the new workstations and the new software, configure the network properties and hardware for the new users and old PC upgrade task
- Setup and test the IP phone’s function for the new users
- Setup the meeting room before and after the meetings for the users
Service Engineer
The Dow Chemical Company
Hong Kong, China
02.2018 - 03.2020
- Provide technical support for more than 200 users of an American multinational chemical corporation and its subsidiaries at various locations across Hong Kong
- Resolve the user’s service inquiries and requests, and expedite the process with the oversea supporting colleague
- Escort the vendors for maintenance of the server room’s air conditioning system, provide the assistance when the repair or component replacement is necessary
- Perform the immediate backup and restoration for the users when they have lost the vital documents
- Deploy the new workstations and the new software, configure the network properties and hardware for the new users and old PC upgrade task
- Setup and configure the network devices when the equipment replacement take place
- Perform the onsite checking of the access control system once per month
- Perform the backup tape swapping twice a month
- Key achievements #1 : Reconfigure the network equipment after the Kerry Logistics office has been decommissioned in November and December 2018
- Key achievements #2 : Participate the workstation migration project for over 80 users at Fanling office with the supporting colleague at mid-May 2019
Deskside Engineer
Gammon Construction Limited
Hong Kong, China
02.2017 - 02.2018
- Provide technical support for more than 400 users of a local construction and engineering company’s various locations across Hong Kong
- Resolve the user’s service inquiries and requests, and expedite the process with the supporting colleague
- Perform the immediate backup and restoration for the users when they have lost the vital documents
- Deploy the new workstations and the new software, configure the network properties and hardware for the new users and old PC upgrade task
- Setup and configure the network devices, printers, and PCs during the construction site relocation process or after a new one has been established, with the supporting colleague
- Key achievements #1 : Participate the relocation task of Mong Kok site on 20 September 2017, Tsuen Wan West site on 21 October 2017 and Ngau Tau Kok site on 15 December 2017
- Key achievements #2 : Setup the network devices and printers at the new site in To Shek, Shatin on 4 December 2017, with the supporting colleague
Deskside Engineer
ING Bank N.V.
Hong Kong, China
06.2016 - 12.2016
- Monitor and manage the servers and backup system for a Dutch multinational bank
- Provide technical support for more than 100 users and maintain the printers, workstations and peripherals
- Resolve the user’s service inquiries and requests, and expedite the process with the overseas support team
- Perform the immediate backup and restoration for the users when they have lost the vital documents
- Deploy the new workstations and the new software, configure the network properties and hardware for the new users
- Key achievement : Participate the office relocation project at 18 – 21 Nov 2016
Deskside Engineer
Aeon Stores (Hong Kong) Limited
Hong Kong, China
05.2016 - 05.2016
- Provide technical support for more than 200 users of a Japanese retail company
- Resolve the user’s enquiries and requests at the reasonable time
- Detect and resolve the information security threat such as ransomware for the users
- Deploy the new workstations and the new software for the new users
Deskside Engineer
MTR Corporation
Hong Kong, China
06.2013 - 05.2016
- Provide technical support for more than 300 users of a local railway corporation's railway project
- Resolve the user’s service enquiries and requests
- Monitor and manage the servers and the backup system
- Perform the backup and restoration for the users when they lost their critical data
- Deploy the new workstations and the new software for the new users and old PC upgrade project
- Key achievement : Participate the Windows 7 upgrade project at Nov 2013 – Apr 2014
Service Engineer II
Jardine One Solutions
Hong Kong , China
09.2010 - 03.2013
- Install the servers, switches and other IT hardware for various customers across Hong Kong
- Maintain the servers, network devices for various customers, included the SMEs, banks, and government
Education
Bachelor of Science - Computer Networking
Open University Of Hong Kong
Homantin, Hong Kong 09.2017 - Current
Higher Diploma - Digital Communications And Multimedia
Hong Kong Institute Of Vocational Education
Tsing Yi Island, Hong Kong 09.2007 - 06.2010
Diploma - Tourism And Hotel Management
Hong Kong Institute Of Hotel Management
Yaumatei, Hong Kong 07.2006 - 01.2007
High School Diploma -
SWCS Chan Pak Sha School
Wong Chuk Hang, Hong Kong 09.2000 - 06.2005
Skills
Microsoft Windows
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Microsoft Certified Technology Specialist (MCTS) on Windows Server 2008 Network Infrastructure, Configuration
Timeline
Service Engineer
United Overseas Bank (UOB)
08.2020 - 10.2020
Service Engineer
Bank of China International (BOCI)
05.2020 - 07.2020
Service Engineer
The Dow Chemical Company
02.2018 - 03.2020
Bachelor of Science - Computer Networking
Open University Of Hong Kong
09.2017 - Current
Deskside Engineer
Gammon Construction Limited
02.2017 - 02.2018
Deskside Engineer
ING Bank N.V.
06.2016 - 12.2016
Deskside Engineer
Aeon Stores (Hong Kong) Limited
05.2016 - 05.2016
Deskside Engineer
MTR Corporation
06.2013 - 05.2016
Microsoft Certified Technology Specialist (MCTS) on Windows Server 2008 Network Infrastructure, Configuration
06-2011
Microsoft Certified Technology Specialist (MCTS) on Windows 7, Configuration
04-2011
Service Engineer II
Jardine One Solutions
09.2010 - 03.2013
Quality Assurance Standard Certificate (QAS)
07-2010
Higher Diploma - Digital Communications And Multimedia
Hong Kong Institute Of Vocational Education
09.2007 - 06.2010
Diploma - Tourism And Hotel Management
Hong Kong Institute Of Hotel Management
07.2006 - 01.2007
Hong Kong Certificate of Education Examination (HKCEE)
08-2005
High School Diploma -
SWCS Chan Pak Sha School
09.2000 - 06.2005
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