Wai Kun Lee
Custmer Services Manager
Ocean View,Ma On Shan
Summary
At Physical Health Center Hong Kong Limited, I excelled as a Customer Service Manager, leveraging my research and due diligence alongside exceptional problem-solving abilities to enhance customer satisfaction and loyalty. My collaboration with sales teams and strategic implementation of logistics policies significantly boosted retention rates, demonstrating a proven track record in both hard and soft skills.
Overview
1
1
year of post-secondary education
Work History
Customer Service Manager
Physical Health Center Hong Kong Limited
9 1997 - Current
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Followed through with client requests to resolve problems.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
Education
Diploma - Executive Secretaries Studies
Sara Beattie College
Wanchai 01.1996 - 12.1996
Form 1 - Form 7 -
Lutheran Middle School
Yau Ma Tei, Hong Kong1995
Skills
Research and due diligence
Logistics policies and procedures
Purchasing and procurement
Budgeting and reporting
Timeline
Diploma - Executive Secretaries Studies
Sara Beattie College
01.1996 - 12.1996
Customer Service Manager
Physical Health Center Hong Kong Limited
9 1997 - Current
Form 1 - Form 7 -
Lutheran Middle School
Similar Profiles
Tiffany ChanTiffany Chan
Senior Ecommerce Manager at A.S. Watson Retail (Hong Kong) Limited - Hong KongSenior Ecommerce Manager at A.S. Watson Retail (Hong Kong) Limited - Hong Kong
ON ON YUON ON YU
Resources Planning Leader, Customer Service at Hong Kong Airline - Hong Kong Aviation Ground Services LimitedResources Planning Leader, Customer Service at Hong Kong Airline - Hong Kong Aviation Ground Services Limited
KWAN CHUNG WAIKWAN CHUNG WAI
Graduate Engineer at China Railway Engineering (Hong Kong) LimitedGraduate Engineer at China Railway Engineering (Hong Kong) Limited
Hiu Lok CHAUHiu Lok CHAU
Part Time Shop Assistant at A-1 BakeryPart Time Shop Assistant at A-1 Bakery
Hin Yan Bonnie ChowHin Yan Bonnie Chow
Clinical Assistant at Health Dental X-Ray CentreClinical Assistant at Health Dental X-Ray Centre