Wai Kit Lo
Room2025, Ho Chuen House, Shui Chuen O Estate, Shatin
Summary
Highly interpersonal skilled applicant majored in History with good language skills and broadened visions provided by exchange programme. Driven professional with a proven track record at Decathlon Hong Kong, enhancing customer satisfaction and brand awareness through exceptional customer engagement and technical services. Skilled in research and analysis, and teamwork, demonstrated by improving data accuracy during Census 2021. Excelled in problem-solving and mechanical systems, achieving continuous improvement and fostering positive relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sports Ambassador
Decathlon Hong Kong
02.2023 - 08.2023
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
- Suggested improvement ideas and solutions by providing first-hand customer experiences and feedback
- Provided professional technical services on Decathlon wheelsports products
- Greeted customers and clients to create welcoming atmosphere.
Census Enumerator
Census and Statistics Department
05.2021 - 08.2021
- Participated in census 2021 by conducting researches and interviews in government office
- Utilized strong communication skills for navigating language barriers and cultural differences among respondents.
- Improved data accuracy by diligently collecting and recording census information from households.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Navigated difficult situations professionally, such as dealing with uncooperative respondents or resolving conflicts among team members.
- Provided exceptional customer service when interacting with respondents, fostering positive relationships between citizens and government agencies.
Education
Bachelor of Arts - History
Lingnan University
Tuen Mun 04.2001 -
Skills
Computer Skills
Customer Engagement
Brand Awareness
Team Management
Research and analysis
Problem-Solving
Teamwork and Collaboration
Data Collection
Maintenance and repairs
Hand and power tools
Troubleshooting skills
Mechanical Systems
Languages
Cantonese
Native language
English
Advanced
C1
Certification
Certificate of Awards and Participation
Interests
Mountain Biking
Professional Scale model builder
Timeline
Certificate of Awards and Participation
06-2024
Sports Ambassador
Decathlon Hong Kong
02.2023 - 08.2023
Census Enumerator
Census and Statistics Department
05.2021 - 08.2021
Bachelor of Arts - History
Lingnan University
04.2001 -