Wai Kit Cheung
Assistant Manger
HongKong
Summary
Dynamic Assistant Manager with a proven track record at KITAKI KAKIYA, excelling in operations management and customer service. Enhanced team collaboration and improved customer satisfaction through effective conflict resolution and targeted training. Skilled in employee performance evaluations, fostering a positive work environment that drives productivity and growth.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Assistant Manager
KITAKI KAKIYA
11.2023 - 05.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Supervisor
Maxims Restaurant
01.2020 - 04.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Education
High School Diploma -
CHONG GENG HANG COLLEGE
Chai Wan, Hong Kong 04.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Employee scheduling
Customer service
Customer relations
Adaptability and flexibility
Team collaboration
Staff management
Money handling
Timeline
Assistant Manager
KITAKI KAKIYA
11.2023 - 05.2025
Supervisor
Maxims Restaurant
01.2020 - 04.2023
High School Diploma -
CHONG GENG HANG COLLEGE
04.2001 -
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