Wai Keung Poon
Systems Analyst
Flat C, 8/F., Block 1, Tai Po Centre,,N.T., Hong Kong.
Summary
Accomplished Application Specialist with a proven track record at OCBC Bank (Hong Kong) Limited, enhancing customer satisfaction and contributing to sales growth through expert troubleshooting and effective communication. Demonstrated ability in applications development and fostering teamwork, significantly improving project outcomes. Committed to continuous improvement and adept in adapting to new technologies.
Overview
35
35
years of professional experience
Work History
Contract Application Specialist
OCBC Bank (Hong Kong) Limited
02.2024 - Current
- Provided training and support to end-users, ensuring smooth adoption of new technologies.
- Contributed to sales growth by demonstrating product expertise during client presentations and negotiations.
- Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
- Mentored junior team members in both technical skills development as well as adherence to company values and best practices.
Application Specialist
OCBC Bank (Hong Kong) Limited
05.1994 - 01.2024
- Provided training and support to end-users, ensuring smooth adoption of new technologies.
- Contributed to sales growth by demonstrating product expertise during client presentations and negotiations.
- Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
- Mentored junior team members in both technical skills development as well as adherence to company values and best practices.
Analyst Programmer
Kowloon-Canton Railway
04.1992 - 05.1994
- Collaborated with cross-functional teams to drive successful project completion and client satisfaction.
- Tested and deployed scalable and highly available software products.
Analyst Programmer
Lecco Consultants Limited
10.1990 - 04.1992
- Collaborated with cross-functional teams to drive successful project completion and client satisfaction.
- Tested and deployed scalable and highly available software products.
- Continuously updated programming skills through self-directed learning opportunities, staying current with industry trends and best practices.
Analyst Programmer
The Chase Manhattan Bank, NA
03.1990 - 10.1990
- Collaborated with cross-functional teams to drive successful project completion and client satisfaction.
- Tested and deployed scalable and highly available software products.
- Continuously updated programming skills through self-directed learning opportunities, staying current with industry trends and best practices.
- Supported business growth by researching and implementing cutting-edge technologies into existing systems.
Programmer
Fotomax (F.E.) Ltd.
08.1989 - 02.1990
- Reduced system errors and improved reliability through rigorous debugging processes.
- Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
- Developed continuous integration tool to streamline deployment.
- Participated in peer code reviews, providing constructive feedback aimed at improving the quality of team deliverables.
Education
Higher Diploma in Systems Analysis
Hong Kong Polytechnic
Hung Hom, Hong Kong 04.2001 -
Skills
Error resolution
Incident Management
Applications Development
Programming
Software Development
Product Demonstrations
Technical Documentation
User Training
Requirements Gathering
Analytics
Application Development
Configuration Management
Teamwork and Collaboration
Problem-Solving
Time Management
Problem-solving abilities
Multitasking Abilities
Adaptability and Flexibility
Effective Communication
Problem-solving aptitude
Project Management
Interpersonal Skills
Reliability
Written Communication
Testing and debugging
Languages
Cantonese
Native language
English
Upper intermediate
B2
Timeline
Contract Application Specialist
OCBC Bank (Hong Kong) Limited
02.2024 - Current
Higher Diploma in Systems Analysis
Hong Kong Polytechnic
04.2001 -
Application Specialist
OCBC Bank (Hong Kong) Limited
05.1994 - 01.2024
Analyst Programmer
Kowloon-Canton Railway
04.1992 - 05.1994
Analyst Programmer
Lecco Consultants Limited
10.1990 - 04.1992
Analyst Programmer
The Chase Manhattan Bank, NA
03.1990 - 10.1990
Programmer
Fotomax (F.E.) Ltd.
08.1989 - 02.1990
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