Wai Hung Lui
Waiter
Cheung Sha Wan
Summary
Dynamic hotel waiter with a proven track record at Kowloon Shangri-la, excelling in effective communication and food safety. Enhanced guest satisfaction through exceptional service and meticulous cleanliness, fostering positive relationships. Recognized for proactive teamwork and maintaining an inviting atmosphere, ensuring memorable dining experiences for patrons.
Experienced with providing outstanding guest service in hospitality setting. Utilizes strong interpersonal skills to ensure welcoming and efficient dining experience. Track record of maintaining collaborative and adaptable approach to meet dynamic customer needs.
Overview
3
3
Languages
Work History
Hotel Waiter
Kowloon Shangri-la
07.2025 - Current
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
Education
Associate of Science - Associate Of Science
HKU SPACE
Kowloon Bay, Hong Kong 04.2001 -
Skills
Cleanliness
Foreign language
Food safety
Effective communication
Team collaboration
Timeline
Hotel Waiter
Kowloon Shangri-la
07.2025 - Current
Associate of Science - Associate Of Science
HKU SPACE
04.2001 -